Agentic AI for Early Warning Anomaly Detection
Discover how Agentic AI can serve as an early-warning system by integrating data from customer call logs, images, case histories from the field, IoT data from sensors, and warranty claims. Learn how this early warning system prevents warranty costs, recall expenses, and rework escalations, while also improving brand reputation and customer satisfaction.
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Episode 6
Aftermarket Intelligence Unlocked
Join us for “Aftermarket Intelligence Unlocked,” a monthly webcast series designed for service leaders navigating the evolving landscape of global aftermarket operations.
We are excited to invite you to Episode 6 of our monthly webcast series, Aftermarket Intelligence Unlocked, our monthly 30-minute webcast series delivering actionable insights from industry leaders.
When:
August 29, 2025 | 10 a.m. PT / 7 p.m. CET
Where:
Online (Zoom link provided upon registration)
Topic:
Agentic AI for Early Warning Anomaly Detection
Duration:
30 Minutes
What You’ll Gain from This Webcast Series
1
Early‑Warning Anomaly Detection
AI Agents continuously monitor and correlate IoT telemetry, service logs, warranty claims, and support transcripts to surface potential quality or service issues before they escalate.
2
Unified Data Foundation
Seamlessly integrate structured and unstructured data, repair histories, policy rules, sentiment analysis to provide a single pane of actionable insights.
3
Next‑Best‑Action Alerts
Deliver prioritized, context‑aware recommendations to technicians and service managers, accelerating decision‑making and first‑time fix rates.
Meet Your Speakers
Anthony Gondick
Tony brings 28 years of IT expertise across Professional Services, Manufacturing, and Financial Services, and for the past six years has spearheaded the transformation of Kawasaki Engines USA Division into a customer-centric powerhouse using diverse technologies and vendor solutions. Supporting over 100 staff nationally and serving customers, distributors, resellers, and OEMs worldwide, he and his team drive Kawasaki’s success in the industry.
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Petchiraj Piramuthu
Petchiraj as Head of Data & AI at Tavant, leads Data & AI initiatives at Tavant for the manufacturing sector. With 25+ years of experience, he specializes in AI-driven solutions for pricing, service operations, and analytics. He has been pivotal in launching AI modules like Pricing Analytics on Tavant’s TMAP platform.
4
Tangible Business Impact
Reducing warranty costs, recalling faulty products, scrap disposal, and reworking damaged items lead to increased profit margins and strengthen brand reputation, enhancing customer satisfaction.