Agentic AI for IoT Maintenance: Maximizing Dealer Service Revenue & Product Uptime
Discover how AI Agents can unlock new revenue streams by guiding dealers on which customers to contact, ensuring parts availability, and improving overall product uptime.
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Episode 4
Aftermarket Intelligence Unlocked
Join us for “Aftermarket Intelligence Unlocked,” a monthly webcast series designed for service leaders navigating the evolving landscape of global aftermarket operations.
We are excited to invite you to Episode 4 of our monthly webcast series, Aftermarket Intelligence Unlocked, our monthly 30-minute webcast series delivering actionable insights from industry leaders.
When:
June 27, 2025 | 10 a.m. PT / 7 p.m. CET
Where:
Online (Zoom link provided upon registration)
Topic:
Agentic AI for IoT Maintenance: Maximizing Dealer Service Revenue & Product Uptime
Duration:
30 Minutes
What You’ll Gain from This Webcast Series
1
Maintenance Opportunity Insights
How AI analyzes IoT-derived usage patterns and error codes to identify which machines need service, and which customers to contact for upsell opportunities.
2
Automated Diagnostic Alerts & Case Creation
Using Agentic AI to translate error codes into support tickets, assign priorities, and notify dealers in real-time to improve response times.
3
Revenue-Driven Dealer Outreach
Best practices for translating AI-driven insights into targeted dealer communications, such as presenting upcoming service, bulletins, parts offers and inspections
4
Future Agentic AI-Based Use Cases
A forward-looking perspective on autonomous predictive maintenance, parts replenishment, and closed-loop feedback between dealer service teams and AI Agents.
5
Dealer Enablement & Collaboration
How AI Agents can surface technical manuals, historical service notes, and peer insights to help dealers resolve issues faster, boosting first-time fix rates.
Meet Your Speakers
Sarah Ledford
Based in Fort Worth, TX, Sarah leads quality assurance and analytics initiatives at Kubota Tractor Corporation. With a background in Chemical Engineering from the University of Michigan, she blends technical expertise with experience in public policy, helping improve product reliability and customer satisfaction across machinery markets.
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Chetan Shah
Chetan is a senior program leader at Tavant with 20+ years of experience in delivering tech solutions across industries like automotive and insurance. He specializes in AI/ML programs, stakeholder alignment, and enterprise delivery. He holds an M.S. in Industrial Engineering and certifications in PMP and Scrum.
