5 Reasons Why Tavant Fleet Solution is the Answer to Common Fleet Management Problems
Every company owning a large fleet has a challenging task of effectively keeping track of assets, utilizing assets, keeping the maintenance costs low by predicting pitfalls in business and taking corrective action. Tavant Fleet Management Solution (TFMS) provides ways to manage these fleet management problems effectively. Some key areas of challenge Tavant customers have had while using their legacy systems were: Fleet Maintenance Managing Service Contract System Integration issues and Scalability on resources Globalization Reports, uploads and dashboards 1.   Fleet Maintenance The bigger a company, the more assets it needs to maintain in top condition. To maintain huge fleets, you need relevant inputs such as engine diagnostic information and assets history. These are essential to plan periodic maintenance schedules, create and track work orders, record detailed maintenance histories and other relevant reports. TFMS helps pin-point assets that need frequent servicing thereby improving the performance of the asset and prevent damages. TFMS has customisable alerts which can help fleet managers’ make quicker and smarter decisions. Some of the advantages include: Proactive reminders for preventive maintenance activities such as tracking service records, maintenance performed, date of completion, the service technician etc. which thereby helps reduce repair costs. Engine diagnostic alerts for early signs of asset problems Progressive dashboard for data analysis to improve fleet health and lifecycle maintenance. Real-time troubleshooting: a step-by-step guide to asset users on how to fix issues. If the user cannot find a solution a Service Request can be manually created. TFMS self-diagnosis will then capture the fault code which helps fix the issue faster. Self–diagnosis can reduce the creation of excess service requests. Sample Maintenance Report 2. Managing Service Contract Service contracts are the revenue generators for businesses. Most IT solutions will have an option either to create the contract from outside the system or within the system. The challenging part will be on maintenance and understanding what should be covered and what not to be covered under contract. TFMS has an option tocreate contract within the system and from outside the system where contract will be synced through integration and managed in TFMS. Along with contract we capture cost category level details which specify what should be and what should not be covered under contract. The Google API helps to calculate the travel distance. 3. System Integration Issues and Scalability on resources Enterprise fleet managers work in companies that are large, handling thousands of assets, and that often experience rapid growth, particularly when they acquire new businesses. Managing the profit/loses are very difficult. For an enterprise that is growing at a fast pace scalability issues related to database, system integration and restriction on number of users are common. Tavant not only has the infrastructure to support the unique and challenging requirements of larger enterprise fleets, but supports them in every step of the way. Easy-to-use cloud-based solution allows reporting on huge amounts of data across their fleet. TFMS enables quick communication /integration between existing systems and fleet management software via Tavant APIs. Tavant APIs can be used to integrate with ERP systems or integrate driver performance for employee grading, allowing paperless timesheets and notifications. 4. Globalization A globally distributed fleet needs information on effective utilization of assets, fleet positions, routing plan, information on regulatory zones and other KPI reports for analysis. A good fleet management software should enable the frequent exchange of information with distributed stakeholders via multiple modes of communication. TFMS provides multi-language capabilities to support a global workforce and supports a web-based system to interact, communicate and track fleet-related KPIs efficiently. Notification capability to inform fleet managers with warning signals on vessel movements. Customizable reports and dashboards provide KPI-related information. 5. Reports, uploads and dashboards One common problem in fleet management is managing huge data and generating real-time reports or scheduled reports. Updating or taking action for huge data is one more challenge. Customer using manual processes to generate reports and tracking progress of a job is a tedious task. TFMS resolves this problem by providing upload facility for the huge data insert to the Fleet system. This feature offers claim filing or raising bulk service request in the system. TFMS provides customized report creation both real-time as well as periodic reports. TFMS provides download capability on search engines where customers can customize on their search and extract reports. TFMS provides each and every progress reports on resource tracking and task performed. Progressive dashboard information helps analyse comprehensive service reports to improve fleet health and lifecycle maintenance. Sample Fleet Management Dashboards: Dashboard -1 Dashboard-2
Achieve overarching customer satisfaction through Omnichannel approach implementation
“Whoever said money can’t buy happiness simply didn’t know where to go shopping,”- Bo Derek. The modern-day purchase decision and shopping experience is much more complex with the shopper having multiple options to choose from online store to teleshopping sites. To address this challenge and provide shoppers a seamless shopping experience across the channels, retailers deploy Omnichannel retailing solution. A distinctive feature of Omnichannel retailing is the integration of various sales channels including retail stores, mobile stores, online stores, mobile app and telephonic sales. This provides a unified customer experience starting before the sale and continuing even after the sale is complete. However, it’s essential to differentiate from a multi-channel experience. Essentially, this differentiator is the depth of integration of all sales channels. Most companies in today’s business invest in different engagement platforms such as Facebook, Twitter, website, etc. but still the customer lacks the seamless experience due to lack of integration. So, businesses investing in Omnichannel approach should focusing on aligning the objective, goals and messaging of all the different channels and deliver a seamless experience to the customer. Companies considering to implement an Omnichannel approach should involve all the stakeholders of the organization such as front end executives, marketing, IT, sales, etc. in strategizing to ensure that transition to the new model happens smoothly. Ultimately, this translates to providing a superior customer experience and better satisfaction. One good example of Omnichannel approach providing a great experience for customers is the entertainment giant Disney. The approach begins with a very well designed website having a good user interface. It has a real experience not only on a desktop but also on mobile devices which lacks in many other cases. After booking the trip, the user can use My Disney Experience tool that allows the user to have a complete view of the future experience. The customer can plan the entire trip starting from picking the pass to identifying the rides and deciding what to eat at which eatery. Disney’s unique customer experience offerings don’t stop here. The company provides Magic Bands or cards that can be used to do a gamut of activities including unlocking the door of resort hotel room, enter the water park, check in at fast pass entrances, connect Disney photo pass images to the account and also charge food and merchandise purchases to the Disney resort hotel room. Such a seamless integration of multiple channels to provide a comprehensive user experience is the key to the success of Omnichannel retailing. This exercise might seem out of reach to companies of small sizes. But, technology has come a long way over the past few years helping reduce the cost involved in customer engagement. So, it can be said that commitment from the company’s management, predefined strategy and working with different organizational stakeholders in tandem will surely help organizations achieve a successful Omnichannel approach implementation and thus provide a significant customer satisfaction. Implementing one such strategy, in turn, leads to customer retention and contributes to better revenue prospects.