Captivate your customers with exceptional aftermarket experiences
Augment your top-line with efficient and data-driven Service Lifecycle Management
Manufacturers across industries share a common challenge: providing a seamless customer experience while maximizing service revenues. It’s no secret that staying ahead of evolving customer service expectations is crucial. We integrate Service Lifecycle Management (SLM) into your after-market operations, equipping you to handle this fluctuating environment deftly. And that’s where connected and actionable data plays a vital role.
Tavant’s AI-powered products and services supercharge your after-market efficiencies. From customer support to service requests, service planning, spare parts management, and more, we’ve got you covered.
Service Lifecycle Management
Connected and seamless service, enabled by a closed-loop innovation and driven by AI and analytics, we offer the entire range of after-market service products – from warranty management and customer service to audits and recalls.
Connected and seamless service, enabled by a closed-loop innovation and driven by AI and analytics, we offer the entire range of after-market service products – from warranty management and customer service to audits and recalls.
Product offerings
At Tavant, our manufacturing products encompass a wide range of applications, including advanced front-end operational analytics, streamlined back-end order and warranty management, and numerous other functionalities that drive operational excellence.
Supercharge your business with Tavant’s Service Lifecycle Management by enhancing operations, service planning, customer delight, and data-driven decisions.
Service Intelligence
Reduce machine downtime, minimize maintenance costs, and enhance revenue by gaining valuable insights from warranty, claims, quality, contracts, IoT, and engineering.
Service Parts
Management
Streamline business operations with a single source of service data to accurately manage the planning, forecasting, pricing, returns, repair, recalls, and refurbishment of service parts.
Field Service
Management
Empower field service data teams with actionable insights and 360-degree knowledge of their customers, machines, and field technicians for an elevated service experience.
Service Contracts
Leverage Tavant’s service contracts solution that improves the product value with easy contract management, customizable invoices, and intelligent claims submission.
Supplier Recovery
Automate the management of supplier contracts, recovery from suppliers, and make informed decisions with Tavant’s supplier recovery solutions.
Recalls
Empower administrators to effortlessly create and publish recall notices, incorporating automated notification reminders, to effectively boost recall completion rates.
Audits
Conduct seamless audits with AI/ML-based dealer and claim scoring, facilitating efficient audit planning and execution, while enabling easy access to past audits and actionable findings.
Quality Management
Ensure superior quality management by leveraging an AI/ML-enabled system that proactively detects field failures, enabling timely detection of quality issues and quicker lead-time for service campaign rollouts.
Warranty Management
Streamline after sales processes, increase profitability, and enhance customer satisfaction with Tavant’s next generation warranty management software.
Customer Service
Enhance customer service by improving customer experience and product experience, utilizing analytical insights for swift issue resolution, seamless integration with warranty management, business rules automation, and precise coverage information.
Service Intelligence
Reduce machine downtime, minimize maintenance costs, and enhance revenue by gaining valuable insights from warranty, claims, quality, contracts, IoT, and engineering.
Service Parts
Management
Streamline business operations with a single source of service data to accurately manage the planning, forecasting, pricing, returns, repair, recalls, and refurbishment of service parts.
Field Service
Management
Empower field service data teams with actionable insights and 360-degree knowledge of their customers, machines, and field technicians for an elevated service experience.
Service Contracts
Leverage Tavant’s service contracts solution that improves the product value with easy contract management, customizable invoices, and intelligent claims submission.
Supplier Recovery
Automate the management of supplier contracts, recovery from suppliers, and make informed decisions with Tavant’s supplier recovery solutions.
Recalls
Empower administrators to effortlessly create and publish recall notices, incorporating automated notification reminders, to effectively boost recall completion rates.
Audits
Conduct seamless audits with AI/ML-based dealer and claim scoring, facilitating efficient audit planning and execution, while enabling easy access to past audits and actionable findings.
Quality Management
Ensure superior quality management by leveraging an AI/ML-enabled system that proactively detects field failures, enabling timely detection of quality issues and quicker lead-time for service campaign rollouts.
Warranty Management
Streamline after sales processes, increase profitability, and enhance customer satisfaction with Tavant’s next generation warranty management software.
Customer Service
Enhance customer service by improving customer experience and product experience, utilizing analytical insights for swift issue resolution, seamless integration with warranty management, business rules automation, and precise coverage information.
Transform your operations with Tavant’s Manufacturing Analytics Platform. Drive efficiency, elevate service quality, and fuel revenue growth through real-time insights, predictive capabilities, and AI-powered intelligence.
Contract.AI
Enhance contract performance, improve profitability, mitigate risks, and strengthen customer relationships through personalized contract offerings and optimized pricing strategies. Streamline contract management processes, minimize revenue leakage, and maximize the value of your contractual relationships.
Warranty.AI
Unlock the full potential of warranty data, proactively address issues, improve product quality, and drive business growth. Tavant Warranty Analytics helps optimize your warranty processes, reduce costs, and enhance customer satisfaction by harnessing the power of AI and ML.
Price.AI
Price Analytics offers optimal parts pricing recommendations, competitive pricing analysis, and performance evaluation of pricing strategies. Monitor and receive alerts on price changes while effectively segmenting customers based on their price sensitivity.
Field.AI
Strengthen your company with advanced analytics that provides a complete understanding of service delivery processes, resource utilization, and customer satisfaction levels.
Quality.AI
Leverage data-driven insights to monitor machine performance, detect anomalies and deviations from normal operating conditions, and provide early warning alerts for timely interventions. Reduce recalls, improve customer satisfaction, and unlock the true potential of your operations with proactive quality analytics.
Connect.AI
Predict machine failures, estimate remaining useful life, and provide early warning alerts for proactive maintenance. Connect analytics enables businesses to detect anomalies and deviations from normal operating conditions by analyzing historical data and identifying patterns, allowing timely interventions.
Knowledge.AI
Enhance data management and user interactions with Gen AI-driven search, personalized Q&A, and Copilot integration. Automate tasks and generate knowledge content with ease for improved operational efficiency and customer experience.
Contract.AI
Enhance contract performance, improve profitability, mitigate risks, and strengthen customer relationships through personalized contract offerings and optimized pricing strategies. Streamline contract management processes, minimize revenue leakage, and maximize the value of your contractual relationships.
Warranty.AI
Unlock the full potential of warranty data, proactively address issues, improve product quality, and drive business growth. Tavant Warranty Analytics helps optimize your warranty processes, reduce costs, and enhance customer satisfaction by harnessing the power of AI and ML.
Price.AI
Price Analytics offers optimal parts pricing recommendations, competitive pricing analysis, and performance evaluation of pricing strategies. Monitor and receive alerts on price changes while effectively segmenting customers based on their price sensitivity.
Field.AI
Strengthen your company with advanced analytics that provides a complete understanding of service delivery processes, resource utilization, and customer satisfaction levels.
Quality.AI
Leverage data-driven insights to monitor machine performance, detect anomalies and deviations from normal operating conditions, and provide early warning alerts for timely interventions. Reduce recalls, improve customer satisfaction, and unlock the true potential of your operations with proactive quality analytics.
Connect.AI
Predict machine failures, estimate remaining useful life, and provide early warning alerts for proactive maintenance. Connect analytics enables businesses to detect anomalies and deviations from normal operating conditions by analyzing historical data and identifying patterns, allowing timely interventions.
Knowledge.AI
Enhance data management and user interactions with Gen AI-driven search, personalized Q&A, and Copilot integration. Automate tasks and generate knowledge content with ease for improved operational efficiency and customer experience.
Find out how to drive precision and quality in after-market service with AI/ML and analytics
Benefits
Agile, flexible,
and scalable
Pay only for modules required, add or remove users as needed and get support on-demand.
User-friendly
modules
Enable great user experiences with configurable rules and workflows a and a responsive UI.
IoT-enabled and
mobile-ready
Our AI-first approach to service excellence ensures seamless connectivity across devices.
Advanced
analytics
Leverage out-of-the-box reports, dashboards, and advanced analytics algorithms that help you optimize your warranty and claim processing.
Actionable
insights
Prebuilt actionable insights and continuous intelligence features that are timely, relevant, and tailored to your service processes.
Agile, flexible, and scalable
Pay only for modules required, add or remove users as needed and get support on-demand
User-friendly modules
Enable great user experiences with configurable rules and workflows and a responsive UI
IoT-enabled and mobile-ready
Our AI-first approach to service excellence ensures seamless connectivity across devices
Advanced analytics
Leverage out-of-the-box reports, dashboards, and advanced analytics algorithms that help you optimize your warranty and claim processing
Actionable insights
Prebuilt actionable insights and continuous intelligence features that are timely, relevant, and tailored to your service processes
