Episode 10: Aftermarket 2025 in Review: What Changed, What Stayed, What’s Next
the season finale of the Aftermarket Intelligence Unlocked webcast series! This special year-end session brings together industry leaders to reflect on the major shifts that defined the aftermarket in 2025, from evolving customer expectations and tighter service SLAs to the rise of AI Agent-powered service operations. Speakers: Tony Gondick, Senior Manager, IT Business Strategy, Kawasaki Engines USA, Bob Roberts, Director of Technical and Education Services, Trane Technologies Cristoph Nathan, Executive Director, Product Support, Kubota Eric Arnum, Publisher, Warranty Week Roshan Pinto, Senior Vice President, Tavant When: December 12, 2025 | 10 a.m. PT / 7 p.m. CET 📅 Date Aired: December 13, 2025 ⏱️ Duration: 60 minutes
Episode 9: Agentic AI for Building Customer-Centric Communities
Discover how brands build passionate fan communities and leverage AI to empower service teams, and what both can learn from each other this holiday season. Speakers: Filiz Bahmanpour, Head of Media & Entertainment, Tavant, Samantha Horton, Business Architect specializing, Tavant When: November 21, 2025 | 10 a.m. PT / 7 p.m. CET 📅 Date Aired: November 22, 2025 ⏱️ Duration: 30 minutes