Webinar Overview
Join this webinar to learn how HVAC and building automation teams use AI to read equipment data, catch faults early, and act before customers ever feel a problem.
In this 30 minute fireside chat, Steve Demanovich, a service operations leader whose career spans Trane, KONE, and Albireo Energy, joins host Gary Serbousek to explore how service teams get equipment data into view, resolve more issues remotely, combine the visits that still need a truck, and protect the value of every service contract
On-Demand Recording
Speakers
Steve Demanovich
Gary Serbousek
What You'll Learn
Service Teams Must Do More With Less
New construction and a data center boom add capacity faster than teams can staff. We look at what that pressure means for HVAC and building automation service, and why customers now expect teams to solve problems before they feel them.
It Starts With the Data
Proactive service begins with getting equipment data into view. We cover how teams bring operating data from HVAC equipment and building automation systems into one place, and why that step sets up everything that follows.
From Catching Faults to Fixing Them
AI reads trends, patterns, and shifts in how equipment runs to flag a failure early. We show how teams then act on it: resolving what they can remotely, combining the visits that still need a truck, and keeping a technician in the loop.
Both Sides of the Service Contract
When teams catch issues early and fix many remotely, contract value no longer depends on a site visit. We explore how to protect the customer’s experience, keep the provider’s cost in check, and prove that value without rolling a truck.
Early Fault Detection
AI flags the fault before the customer calls
Remote Resolution
More issues solved without a truck roll
Smarter Site Visits
The visits that remain, combined and planned
Who Should Attend
Service & Field Operations Leaders
VPs of Service, Service Operations, and Dispatch leaders in HVAC and building automation who own uptime, truck rolls, and first time fix
Aftermarket Revenue, Contract & CX Leaders
Leaders accountable for service contract profitability, renewals, and the experience customers have between visits
Building Automation, Facilities & Data Leaders
Leaders responsible for building performance and reliability, and teams building the data and AI behind proactive service
FAQs
This webinar explores how AI helps HVAC and building automation teams read equipment data, catch faults before customers feel them, and act on what they find. The session covers remote resolution, combined site visits, and the value of the service contract.
This webinar is designed for service and field operations leaders; aftermarket revenue, contract, and customer experience leaders; and building automation, facilities, and data leaders in HVAC and building systems.
AI reads trends, patterns, and shifts in how HVAC equipment and building automation systems operate to flag a potential failure early, so teams can act before the issue reaches the customer.
When teams diagnose and resolve issues remotely, they send fewer trucks. For work that still needs a visit, better information helps teams combine nearby or related jobs into one planned trip.
When teams catch and fix issues early, contract value no longer depends on a site visit. The session covers how to protect the customer’s experience and keep the provider’s cost in check while proving value remotely.
Yes. The session includes guidance on a practical first step, starting with getting equipment data into view, and on keeping technicians in the loop for the decisions that need judgment.
The webinar is a 30 minute session.
The webinar is scheduled for September 25, 2026, at 10 a.m. PT / 7 p.m. CET.