Top Blogs and Webinars from 2021-Connected Service and Warranty
As we close the year 2021 (and what an incredible year it was), here is a list of our most popular blogs and webinars from this year – the ones our customers showed the most love to, and that answered the most pressing questions. Enjoy! Blogs 1) From Cost Center to a Competitive Advantage: Warranty Management in Manufacturing Today Once considered a cost center, warranty management is taking the front seat in creating seamless aftermarket service experience. 2) Electric Vehicles and their Impact on Automotive Warranty Management The transition to smarter electric vehicles and the potential phasing out of combustion engines is likely to be a game-changer for many. 3) Futuristic Tech: Turning the Wheels of Manufacturing Learn about the advancements in the manufacturing industry with Drones, AR/VR, IoT, and much more for better processes, performance, and protection. 4) Data Analytics: A Catalyst for Change in Service Life-cycle Management Today AI and analytics is critical in addressing service life-cycle challenges, increasing transparency, and creating a rich aftermarket experience. 5) Making Warranty Management Profitable for Manufacturers Traditionally manufacturers offered warranties to buyers to assure them of the quality and longevity of products or services. The industry has progressed a long way. Webinars 6) Connected Service Life-cycle – The Flywheel Effect Opening session at WCM Experience by ‘Women in Manufacturing’ from Tavant, on how smart and simple changes in after-service processes like customer support, service request, service planning, service execution and field service, spare parts management, warranty management, and recalls can create exponential value and set the flywheel to spin faster. 7) Panel Discussion: Service Analytics – Make that Data Work for You! Smart learning models are getting more accurate and changing the way service analytics is driving decision-making. This session explores the decisions that impact machine uptime, service parts pricing, equipment failure, and maintenance demands. 8) Panel Discussion: Service and Sustainability – Reduce, Recycle, Reuse! Timely Service data and insights can impact the bottom line in three ways – fiscal, societal, and environmental. In this session, the speakers from varied Manufacturing backgrounds discuss how service data can benefit sustainability. 9) Connected Warranty and Service in Automotive Industry A discussion on the Automotive warranty trends, the impact of innovative technologies and connected data, and how the Automotive industry is redefining service through connected and optimized service platforms. 10) The Learning machine: Transforming Customer Experience Using Data, Warranty, and Service Contracts Opening keynote by Bob Roberts, Customer solutions leader, Trane Technologies at WCM Conference. Service excellence in a manufacturing and aftermarket industry dictates decisions be made using near-real-time information. To provide a rich and seamless experience to their customers, manufacturers need to improve data visibility, the backbone for delivering cutting-edge services.