Episode 2: Transforming Warranty & Service Contracts with Agentic AI
Summary:Traditional warranty and service contract systems are costly and fragmented. This session dives into how Agentic AI is reshaping these functions for the modern aftermarket. Featuring insights from industry experts Eric Arnum and Roshan Pinto, this episode covers: AI-Enhanced Warranty Management: Automating claims, fraud detection, validations, and supplier recovery. Smart Service Contracts: AI-driven contract creation, renewals, and compliance. Elevated Customer Experience: Personalized, faster service enabled by predictive intelligence. Driving Profitability: Reduce costs and uncover new revenue streams with intelligent automation. 📅 Date Aired: April 26, 2025 ⏱️ Duration: ~30 minutes
Episode 3: Empower Field Service Technicians with AI Agents
In this exclusive 30-minute webcast, industry experts Eric Arnum and Roshan Pinto explore how Agentic AI is revolutionizing these legacy processes—driving proactive claims handling, real-time contract validation, and intelligent service routing to elevate customer satisfaction and profitability. Summary:Field service technicians are critical to uptime and customer satisfaction. This episode reveals how AI Agents provide real-time intelligence and support to enhance technician effectiveness and service profitability. Topics include: Real-Time Diagnostics: Use sensor and IoT data to identify issues before dispatch. Parts Availability Checks: Instantly locate and recommend nearby parts. Guided Repairs: Technician-specific workflows and instructions, powered by AI. Predictive Maintenance: Avoid breakdowns with proactive, data-driven alerts. Knowledge Management: AI surfaces manuals, notes, and insights instantly during service. 📅 Date Aired: March 29, 2025 ⏱️ Duration: ~45 minutes
Episode 4: Agentic AI for IoT Maintenance: Maximizing Dealer Service Revenue & Product Uptime
Dealers often miss critical service opportunities due to delayed diagnostics and manual processes. In this episode, discover how Agentic AI leverages real-time IoT data—such as error codes and machine usage patterns—to automate diagnostics, trigger support cases, and guide dealers toward revenue-generating service actions. Learn how top OEMs and dealers are using AI to improve customer engagement, streamline service processes, and increase uptime. Key Highlights: Maintenance Opportunity Insights: AI analyzes IoT data to identify high-priority machines and proactively recommend service or upsell outreach. Automated Diagnostic Alerts: Real-time translation of error codes into support tickets and dealer notifications. Revenue-Driven Dealer Outreach: AI-driven recommendations for customer communications—service bundles, parts offers, or bulletins. Future Use Cases: Predictive maintenance, autonomous parts replenishment, and dealer-AI feedback loops. Dealer Enablement: AI-powered access to manuals, notes, and collaborative tools to boost first-time fix rates. Speakers: Sarah Ledford, Knowledge and Data Development Manager at Kubota (LinkedIn) Chetan Shah, Head of Program Management at Tavant (LinkedIn) When: June 27, 2025 | 10 a.m. PT / 7 p.m. CET 📅 Date Aired: June 27, 2025 ⏱️ Duration: 30 minutes
Episode 1: AI Agents – The Next Frontier in Aftermarket Service
The aftermarket industry is evolving fast, and AI Agents are at the forefront of this transformation! In this premiere episode of Aftermarket Intelligence Unlocked, industry experts Petchiraj Piramuthu (Head of Data & AI, Tavant) and Samantha Horton (Business Architect, Tavant) explore how AI-driven automation is reshaping Summary: AI agents are transforming aftermarket services by automating manual tasks, boosting decision-making accuracy, and enabling synchronized, real-time service operations. In this episode, we explore: Autonomous Operations: AI agents independently execute complex workflows, reducing manual effort and response time. Predictive Maintenance: Real-time data enables early failure detection and scheduled proactive service. Enhanced Customer Experience: Faster, more intelligent service delivery with less friction. Integration Challenges: Learn how organizations are overcoming hurdles like data silos and change management. Watch now to uncover how AI is driving aftermarket efficiency, reducing costs, and unlocking new revenue opportunities. 📅 Date Aired: March 29, 2025 ⏱️ Duration: ~45 minutes