Episode 10: Aftermarket 2025 in Review: What Changed, What Stayed, What’s Next
the season finale of the Aftermarket Intelligence Unlocked webcast series! This special year-end session brings together industry leaders to reflect on the major shifts that defined the aftermarket in 2025, from evolving customer expectations and tighter service SLAs to the rise of AI Agent-powered service operations. Speakers: Tony Gondick, Senior Manager, IT Business Strategy, Kawasaki Engines USA, Bob Roberts, Director of Technical and Education Services, Trane Technologies Cristoph Nathan, Executive Director, Product Support, Kubota Eric Arnum, Publisher, Warranty Week Roshan Pinto, Senior Vice President, Tavant When:December 12, 2025 | 10 a.m. PT / 7 p.m. CET 📅 Date Aired: December 13, 2025⏱️ Duration: 60 minutes
Episode 9: Agentic AI for Building Customer-Centric Communities
Discover how brands build passionate fan communities and leverage AI to empower service teams, and what both can learn from each other this holiday season. Speakers: Filiz Bahmanpour, Head of Media & Entertainment, Tavant, Samantha Horton, Business Architect specializing, Tavant When: November 21, 2025 | 10 a.m. PT / 7 p.m. CET 📅 Date Aired: November 22, 2025 ⏱️ Duration: 30 minutes
Episode 8: Agentic AI for Customer Experience & Service Personalization
Leverage AI to support contractors and service teams, enabling personalised customer assistance at every stage of the customer journey. Speakers: Greg Colletto, Director of Design Services, GAF, Dibyajyoti Pal, AI Product Manager, Tavant When: October 24, 2025,| 10 a.m. PT / 7 p.m. CET 📅 Date Aired: September 26, 2025 ⏱️ Duration: 30 minutes
Episode 7: Agentic AI for Building Customer-Centric Communities
Discover how brands build passionate fan communities and leverage AI to empower service teams, and what both can learn from each other this holiday season. Speakers: Samantha Horton, Business Architect, Tavant Amrita Rout, Senior Technical Architect, Tavant When: September 26, 2025 | 10 a.m. PT / 7 p.m. CET 📅 Date Aired: September 26, 2025 ⏱️ Duration: 30 minutes
Episode 6: Agentic AI for Early Warning Anomaly Detection
Discover how Agentic AI can serve as an early-warning system by integrating data from customer call logs, images, case histories from the field, IoT data from sensors, and warranty claims. Learn how this early warning system prevents warranty costs, recall expenses, and rework escalations, while also improving brand reputation and customer satisfaction. Key Highlights: AI Agent–Driven Claim Adjudication: Automate low-risk claim approvals by ingesting IoT data, repair history, and policy rules—while flagging exceptions and anomalies. DealerAssist Automation: Equip technicians with real-time AI-generated repair guidance, diagnostic insights, and parts recommendations to boost first-time fix rates. Customer Journey Transformation: See a before-and-after demo of warranty submission and processing that reduces cycle time and improves accuracy. Autonomous Warranty Operations: A look at integrating telematics and usage analytics to power fully autonomous warranty management. Speakers: Tony Gondick, Director, Global Shared Services – Customer Support, AGCO Corporation Petchiraj Piramuthu, Technical Architect, Tavant When: August 29, 2025 | 10 a.m. PT / 7 p.m. CET 📅 Date Aired: July 25, 2025 ⏱️ Duration: 30 minutes
Episode 5: Agentic AI for Warranty Claim Adjudication & Dealer Assist
Warranty claims continue to be bottlenecks for OEMs, suppliers, and dealers due to manual processes and fragmented data. In this episode, we explore how Warranty.AI uses Agentic AI to automate claim adjudication, improve dealer productivity, and accelerate the customer experience. Learn how leading OEMs are using AI to validate policies, detect fraud, and deliver next-best-action recommendations to dealers for rapid claim approvals and enhanced margins. Key Highlights: AI Agent–Driven Claim Adjudication: Automate low-risk claim approvals by ingesting IoT data, repair history, and policy rules—while flagging exceptions and anomalies. DealerAssist Automation: Equip technicians with real-time AI-generated repair guidance, diagnostic insights, and parts recommendations to boost first-time fix rates. Customer Journey Transformation: See a before-and-after demo of warranty submission and processing that reduces cycle time and improves accuracy. Autonomous Warranty Operations: A look at integrating telematics and usage analytics to power fully autonomous warranty management. Speakers: Tim Lyon, Director, Global Shared Services – Customer Support, AGCO Corporation Amrita Rout, Technical Architect, Tavant When: July 25, 2025 | 10 a.m. PT / 7 p.m. CET 📅 Date Aired: July 25, 2025 ⏱️ Duration: 30 minutes
Episode 2: Transforming Warranty & Service Contracts with Agentic AI
Summary:Traditional warranty and service contract systems are costly and fragmented. This session dives into how Agentic AI is reshaping these functions for the modern aftermarket. Featuring insights from industry experts Eric Arnum and Roshan Pinto, this episode covers: AI-Enhanced Warranty Management: Automating claims, fraud detection, validations, and supplier recovery. Smart Service Contracts: AI-driven contract creation, renewals, and compliance. Elevated Customer Experience: Personalized, faster service enabled by predictive intelligence. Driving Profitability: Reduce costs and uncover new revenue streams with intelligent automation. 📅 Date Aired: April 26, 2025 ⏱️ Duration: ~30 minutes
Episode 3: Empower Field Service Technicians with AI Agents
In this exclusive 30-minute webcast, industry experts Eric Arnum and Roshan Pinto explore how Agentic AI is revolutionizing these legacy processes—driving proactive claims handling, real-time contract validation, and intelligent service routing to elevate customer satisfaction and profitability. Summary:Field service technicians are critical to uptime and customer satisfaction. This episode reveals how AI Agents provide real-time intelligence and support to enhance technician effectiveness and service profitability. Topics include: Real-Time Diagnostics: Use sensor and IoT data to identify issues before dispatch. Parts Availability Checks: Instantly locate and recommend nearby parts. Guided Repairs: Technician-specific workflows and instructions, powered by AI. Predictive Maintenance: Avoid breakdowns with proactive, data-driven alerts. Knowledge Management: AI surfaces manuals, notes, and insights instantly during service. 📅 Date Aired: March 29, 2025 ⏱️ Duration: ~45 minutes
Episode 4: Agentic AI for IoT Maintenance: Maximizing Dealer Service Revenue & Product Uptime
Dealers often miss critical service opportunities due to delayed diagnostics and manual processes. In this episode, discover how Agentic AI leverages real-time IoT data—such as error codes and machine usage patterns—to automate diagnostics, trigger support cases, and guide dealers toward revenue-generating service actions. Learn how top OEMs and dealers are using AI to improve customer engagement, streamline service processes, and increase uptime. Key Highlights: Maintenance Opportunity Insights: AI analyzes IoT data to identify high-priority machines and proactively recommend service or upsell outreach. Automated Diagnostic Alerts: Real-time translation of error codes into support tickets and dealer notifications. Revenue-Driven Dealer Outreach: AI-driven recommendations for customer communications—service bundles, parts offers, or bulletins. Future Use Cases: Predictive maintenance, autonomous parts replenishment, and dealer-AI feedback loops. Dealer Enablement: AI-powered access to manuals, notes, and collaborative tools to boost first-time fix rates. Speakers: Sarah Ledford, Knowledge and Data Development Manager at Kubota (LinkedIn) Chetan Shah, Head of Program Management at Tavant (LinkedIn) When: June 27, 2025 | 10 a.m. PT / 7 p.m. CET 📅 Date Aired: June 27, 2025 ⏱️ Duration: 30 minutes
Episode 1: AI Agents – The Next Frontier in Aftermarket Service
The aftermarket industry is evolving fast, and AI Agents are at the forefront of this transformation! In this premiere episode of Aftermarket Intelligence Unlocked, industry experts Petchiraj Piramuthu (Head of Data & AI, Tavant) and Samantha Horton (Business Architect, Tavant) explore how AI-driven automation is reshaping Summary: AI agents are transforming aftermarket services by automating manual tasks, boosting decision-making accuracy, and enabling synchronized, real-time service operations. In this episode, we explore: Autonomous Operations: AI agents independently execute complex workflows, reducing manual effort and response time. Predictive Maintenance: Real-time data enables early failure detection and scheduled proactive service. Enhanced Customer Experience: Faster, more intelligent service delivery with less friction. Integration Challenges: Learn how organizations are overcoming hurdles like data silos and change management. Watch now to uncover how AI is driving aftermarket efficiency, reducing costs, and unlocking new revenue opportunities. 📅 Date Aired: March 29, 2025 ⏱️ Duration: ~45 minutes