Data Analytics: A Catalyst for Change in Service Life-cycle Management
The past few years have seen manufacturers look at their aftermarket services management in a completely new way. While technology and digitization have largely driven this change, the recent global pandemic has rocketed the drive for remote yet effective service support to ensure that customer requirement are still seamlessly met. Tech Innovations and the Flood Called Data The inadvertent result of this upsurge in digitization has been the data. Data, which is often collected from disparate sources, is now becoming a big challenge and an opportunity for manufacturers. With the adaptation of technology, many manufacturers can capture and utilize data but fail to do so. Why Measurement Matters Data-driven manufacturing is in the realm of being seen as a strategic necessity that can help manufacturers compete effectively. And with the application of analytics, manufacturers, suppliers, and distributors can achieve significant value in speed and operational efficiency. The ability to measure and use data is also leading manufacturers to offer services based on usage, uptime/downtime, and create value for customers through personalization. Let’s look at some of the key uses of data analytics and how it will impact manufacturers. Manage Demand and Supply Chains Data analytics is helping manufacturers understand the cost and efficiency of every aspect of the product lifecycle, from suppliers to customer usage. By analyzing the parameters and conditions that impact the supply chain from all angles, businesses can uncover problems such as hidden bottlenecks or unprofitable production lines. As a result, they gain insight into the conditions that affect the complete profitability of an integrated supply chain and learn how best to capitalize on given conditions. Forecast Demand for Products & Services Manufacturers can combine data with predictive analytical tools to create an accurate projection of purchasing trends. Insights driven by analytics can even help manufacturers understand how well lines are operating, enabling smarter risk management decisions. The ability to analyze when warranties are expiring can also result in additional service revenue channels for manufacturers. IoT solutions for asset management offer real-time alerts, enabling manufacturers to act quickly, and minimize losses from delayed, damaged, or lost goods. Proactive System Maintenance Predictive maintenance is helping manufacturers increase their product lifetimes while preventing downtimes. It analyzes the historical performance data to forecast potential failure and further identify the cause of the problem. This is particularly effective in field service management, where predictive maintenance can result in tremendous savings. According to McKinsey, manufacturers using predictive maintenance typically reduce machine downtime by 30 to 50 percent and increase machine life by 20 to 40 percent. Optimize Machine Efficiencies and Utilization Data analytics can significantly improve assembly-line efficiency by identifying bottlenecks and defects. With advanced analytics, manufacturers can ensure that machines operate at high efficiency, resulting in improved quality and increased productivity. Optimize Inventory and Warehouse Costs Efficiently Advanced analytics can be applied to improve product flow management, which positively impacts inventory operations while reducing unnecessary expenditure. For example, manufacturers can assess fill rates which can reduce stock-outs. Improved insights can help manufacturers know which locations/equipment are operating at an optimized level and improve other production centers and address warehousing deficiencies if any. Final Thoughts Enhancements Across the Service Life-cycle Analytics is enabling manufacturers to scale cloud-based operational intelligence, AI-enabled monitoring, diagnostics, and asset lifecycle management. AI-enabled digital technologies are seamlessly addressing service life-cycle challenges, increasing transparency across the process and functions, and creating a seamless and rich experience for the customers. SOURCES: http://www.wonderware.es/wp-content/uploads/2017/02/WhitePaper_InvensysandMicrosoft.pdf https://www.mckinsey.com/business-functions/operations/our-insights/manufacturing-analytics-unleashes-productivity-and-profitability
Tavant Enables Kubota to Leverage AI to Accelerate Digital Transformation
SANTA CLARA, Calif., Jan 7, 2021 Tavant, a leading digital products and solutions company, today announced the implementation of AI-powered Tavant Manufacturing Analytics Platform (TMAP) at Kubota Tractor Corporation, a leading manufacturer of machinery equipment. The platform powers the Kubota Quality System (K-QA) to track equipment field defects. The new K-QA system predicts QA codes using AI, ensuring better data quality and greater accuracy in identifying the issues so that they can be resolved faster. The systems are now delivering an accuracy of over 93%. TMAP uses advanced artificial intelligence to generate actionable insights and exposes them with APIs for direct consumption in other systems. TMAP enables manufacturers to achieve cost leadership by improving their aftermarket operational efficiency and to increase revenue by leveraging the latest innovations in data analytics. TMAP KPIs leverage machine learning algorithms to adapt to environmental and process changes. In addition, this solution leverages Tavant’s comprehensive MLOps methodology for the end-to-end automation of the machine learning pipeline. “We are delighted to expand our partnership with Tavant, reflecting our confidence in the company’s strong artificial intelligence capabilities. K-QA now brings a whole new level of accuracy and allows Kubota to find and fix issues faster than ever. The solution also provides warranty analysts and QA engineers insights and powerful tools to look inside the data for emerging trends, root cause analysis, and validation of countermeasures. Overall, the solution is a monumental achievement and provides a lot of value to Kubota, its dealers, and customers,” said Cristoph Nathan, Senior Director, Kubota. “AI-Powered TMAP helps manufacturers unleash the latent information in their data and deliver actionable business insights and predictions. The expansion of our collaboration with an industry leader such as Kubota is a testament to our unwavering commitment, data-driven mindset, and digital capabilities,” said Atul Varshneya, VP of Artificial Intelligence, Tavant. About Kubota Tractor Corporation Kubota Tractor Corporation, Grapevine, Texas, is the U.S. marketer and distributor of Kubota-engineered and manufactured machinery and equipment, including a complete line of tractors of up to 170 Gross hp, performance-matched implements, compact and utility-class construction equipment, consumer lawn and garden equipment, hay tools and spreaders, commercial turf products and utility vehicles. For product literature or dealer locations, contact: Kubota Tractor Corporation, 1000 Kubota Drive, Grapevine, TX 76051, (888) 4-KUBOTA [(888) 458-2682], Ext. 900, or visit https://www.kubota.com/. Find Tavant on LinkedIn and Twitter. Contacts Vibhor Mishra Tavant 866-9-TAVANT [email protected]
Tavant KK Joins the MuleSoft Partner Program to Enhance Integration Connectivity for Digital Transformation in Japan
TOKYO, Japan, September 24, 2020 Tavant, a leading digital products and solutions company, today announced its partnership with MuleSoft Japan to provide consulting services for MuleSoft’s Anypoint Platform™, provider of the world’s #1 integration and API platform. Anypoint Platform unlocks the power of API-led connectivity, enabling organizations to connect data from any system – no matter where it resides – to deliver truly connected customer experiences. Tavant’s in-depth implementation expertise and industry knowledge, coupled with MuleSoft’s technology, gives clients the support and tools they need to unlock and unify data from the rapidly growing number of apps and systems. With Anypoint Platform, organizations can realize the speed, agility, and innovation at scale. “The average enterprise has data in nearly 900 applications, and only one-third are integrated, leading to disconnected customer experiences across channels. Through its partnership with MuleSoft, Tavant KK is allowing its customers to unlock business capabilities and build application networks that accelerate the speed of IT delivery, increase organizational agility and enable innovation at scale,” said Brent Hayward, senior vice president of global channels and alliances, MuleSoft. “We’re pleased to welcome Tavant KK into MuleSoft’s partner ecosystem and look forward to working together to help our mutual customers deliver connected customer experiences.” As a MuleSoft Partner, Tavant KK helps clients address on-premises, cloud and hybrid integration use cases with scale and ease of use. “We are committed to providing our customers with the best user experience. MuleSoft’s API-led connectivity approach will help us increase efficiency and reduce complexity to integrate our solutions into customers’ application networks and will result in significant cost savings, greater organizational agility, and faster time-to-market. This partnership will add new value to our customers, making it much easier to access, transform, and reuse data from SaaS and legacy applications through well-governed APIs,” said Samya Ghosh, Vice President, Digital Practice, Tavant. Find Tavant on LinkedIn and Twitter. About Anypoint Platform MuleSoft’s Anypoint Platform™ is the world’s #1 integration and API platform. It uniquely allows organizations to use API-led connectivity to unlock their data, empower their business with productized APIs, and create connected experiences, faster. Anypoint Platform is the only solution that offers a single, unified platform for iPaaS and full lifecycle API management, both on-premises and in the cloud. MuleSoft is a registered trademark of MuleSoft, Inc., a Salesforce company. All other marks are those of respective owners. Contacts: Rohit T.R. +81 70 4320 3966 [email protected]
Tavant Manufacturing Analytics Platform Achieves Microsoft Co-Sell Ready Status; Available on Microsoft Azure Platform
SANTA CLARA, Calif., November 7, 2019 Tavant, a leading digital products and solutions company for the manufacturing industry, has announced that its Tavant Manufacturing Analytics Platform (TMAP) is co-sell ready now. Tavant’s “Co-Sell” status will enable Tavant to collaborate closely with Microsoft field sales teams worldwide on targeted enterprise-level customer opportunities and related account planning activities. TMAP uses the latest artificial intelligence techniques to generate actionable insights and exposes them with APIs for direct consumption in other systems. TMAP provides a map for manufacturing companies to achieve cost leadership by improving their aftermarket operational efficiency and to increase manufacturing revenue by leveraging the latest innovations in data analytics. TMAP comes pre-loaded with industry-standard KPIs and insights and allows business users to customize and perform ad-hoc data analysis using various approaches. TMAP KPIs leverage machine learning algorithms to adapt to environmental and process changes. “Customers and partners continue to capitalize on the opportunity and accelerate their digital transformation with our program portfolio and resources. Tavant and Microsoft will jointly work to drive revenue and customer success through our collaborative co-selling initiative and a shared passion for innovative products and services. We are confident that this development will expand Tavant’s reach and connect with a larger customer base in the industry and empower everyone to achieve more,” said Rajiv Sodhi, General Manager – Partner Ecosystem at Microsoft India. “We’re thrilled to co-sell with Microsoft. We believe that the co-selling initiative with Microsoft will enable us to meet the collective needs of our customers and help us grow our businesses by reaching new customers and offering new solutions. Receiving the Microsoft Co-Sell ready status is a testament to Tavant’s ability to distill businesses’ needs and deliver tailored solutions that enable processes to run seamlessly, connect business to technology, and improve efficiency. We look forward to helping organizations compete effectively by leveraging TMAP, which enables organizations to achieve cost leadership, with a focus on operational efficiency and revenue growth. Leveraging Machine learning algorithms, TMAP allows businesses to predict fraud scoring and reserve analysis better,” said Roshan Pinto, Head of Manufacturing Practice, Tavant. “TAVANT has been a truly valuable partner for my organization. Tavant worked with Thermo King to develop a claim analytics module that is fully configured to meet our business needs. The claim analytics module gives us tremendous insights to claim filing patterns, trends, and potential suspect activity. This module has been so successful that it has been fully integrated into our claims processing, auditing, and review selection standard work. Overall, TMAP has been pivotal in making our warranty processes more efficient by lowering the cost of transaction processing and increasing the value of the resulting warranty data. Tavant is not only an industry leader in innovation and system functionality, but they take a personal approach to partnering and collaborating which ensures that our needs as a customer are met,” said Bob Roberts, Customer Solutions Leader, Thermo King. About Microsoft Azure Co-Sell Ready program The Microsoft Azure Co-Sell Ready program is a recent Microsoft initiative that provides comprehensive sales and marketing support for select partners. The program aligns Microsoft’s global salesforce behind select partners to help drive new revenues. Businesses must submit customer references that exhibit successful projects, meet a performance commitment, and pass technology plus sales assessments to be eligible for this. Find Tavant on LinkedIn and Twitter.
Kubota Invests in Enhanced Warranty System with Tavant
GRAPEVINE, Texas August 14, 2018 Kubota Tractor Corporation today announced a significant investment in its procedure for processing warranty claims, including a new partnership with Tavant, a leading provider of aftermarket solutions. Going into effect in early 2019, Kubota will deploy the Tavant Warranty platform as its sole application for handling warranty claims and related aftermarket business processes. The platform will help Kubota enhance its service quality and operational efficiency when processing and tracking warranty claims. Kubota is investing in this improved warranty system to benefit its network of 1,100 dealers nationwide. Tavant’s warranty platform is built to help automate and self-check claims during processing. Upon deployment, the system immediately reduces lead times and accelerates throughput rates. It enables an integrated workflow in which all stakeholders can work toward a common objective to eliminate errors, reduce warranty spend, improve product quality, and enhance end-customer satisfaction. “We chose to reinvent Kubota’s internal warranty process to realize greater transparency and higher efficiency for our dealer network,” said Todd Stucke, senior vice president of marketing, product support, and strategic projects for Kubota Tractor Corporation. “Business processes around warranty claims are part of the services we offer to our stakeholders, and we always want to offer the best products and experiences. This new offering will help Kubota maintain the high level of service and customer satisfaction that is expected from all aspects of our company.” “Because warranty is a complicated process, with hundreds of system components to track and many IT interdependencies, we chose to work with Tavant because of their knowledge of the manufacturing sector and their in-depth experience in the development and deployment of complex enterprise systems,” continued Stucke. Commenting on Tavant’s growing warranty management business, Sarvesh Mahesh, CEO of Tavant, said, “The TWOD platform grew from our extensive work with several manufacturers across the globe. The warranty process was one of the greatest pain points for our clients, so we developed a sophisticated platform to solve challenges in claims processing, supplier recovery, and customer satisfaction. Working with an industry leader such as Kubota is a rewarding validation of our software and of its clear value-add to aftermarket operations.” About Kubota Tractor Corporation Kubota Tractor Corporation, Grapevine, Texas, is the U.S. marketer and distributor of Kubota-engineered and manufactured machinery and equipment, including a complete line of tractors of up to 170 Gross hp, performance-matched implements, compact and utility-class construction equipment, consumer lawn and garden equipment, hay tools and spreaders, commercial turf products and utility vehicles. For product literature or dealer locations, contact: Kubota Tractor Corporation, 1000 Kubota Drive, Grapevine, TX 76051, (888) 4-KUBOTA [(888) 458-2682], Ext. 900, or visit KubotaUSA.com. Find Tavant on LinkedIn and Twitter. About Tavant Warranty On-Demand Tavant Warranty On-Demand is an AI-powered enterprise warranty platform offered on the Salesforce cloud. The on-demand platform offers end-to-end warranty lifecycle management and is the only solution of its kind on the force.com platform. It provides cross-functional integrations with legacy and ERP systems for data consistency and integrity and enables organizations to reduce warranty costs, increase supplier recovery, and improve aftermarket efficiency. Media Contacts: Kubota Newsroom 877.582.6826 [email protected] Vibhor Mishra Tavant 408.519.5400 | [email protected]
Tavant to Showcase its AI-Powered Warranty Solution at the Warranty Chain Management Conference
Tavant Warranty experts to speak on Parts Return and Minimizing Warranty Costs
Mitsubishi Caterpillar Forklift America Inc. Deploys Tavant Warranty System
Santa Clara, Calif. – July 26, 2017 – Tavant, a leading provider of aftermarket solutions for manufacturing industries, announced today that Mitsubishi Caterpillar Forklift America Inc. (MCFA) has deployed Tavant Warranty solution as the company’s sole application for handling warranty claims and related aftermarket business processes. Tavant’s warranty chain management solution is designed to help MCFA enhance its service quality and operational efficiency in the processing and tracking of warranty claims. Tavant Warranty is built on a dynamic business rules engine that helps automate and self-check claims during processing. Upon deployment, the system immediately begins to reduce lead times and accelerate throughput rates. The system enables an integrated workflow in which all the stakeholders can collaborate toward a common objective to eliminate errors, reduce warranty spend, improve product quality, and enhance end-customer satisfaction. “Quality of our products is of the highest priority at MCFA. How well we handle the warranty claim process and how quickly we identify quality concerns, amongst other aftermarket services, has a substantial impact to our business. In today’s technology-driven business environment, efficiency in the back office can be a competitive advantage – and a requirement for ensuring the highest level of customer satisfaction. We chose to reinvent our internal warranty process to realize greater transparency and higher efficiency,” said David Christian, Sr. Manager of Dealer Support for MCFA. “And because warranty is an extremely complicated process, with hundreds of system components to track, and many IT interdependencies, we chose to work with Tavant because of their knowledge of the manufacturing sector and their in-depth experience in the development and deployment of complex enterprise systems,” continued Christian. Commenting on the company’s growing warranty management practice, Sarvesh Mahesh, CEO of Tavant, said, “Our warranty management product grew out of our extensive work with many manufacturers across the globe. The warranty process was one of the greatest pain points across all our clients, so we began to develop a standalone system around this issue based on solving core universal roadblocks in claims processing. The result is that Tavant is now the only company in the world offering a warranty-focused system that is available both on premise and on the cloud. Working with an industry-leader such as Mitsubishi Caterpillar Forklift America for handling the aftermarket business is a rewarding validation of the robustness of our newest manufacturing product—and of its clear value-add to manufacturing operations.” About Mitsubishi Caterpillar Forklift America Inc. (MCFA) Manufacturer of High-Quality Material Handling Equipment Mitsubishi Caterpillar Forklift America Inc. (MCFA) is a leading manufacturer of high-quality forklifts and warehouse products in North, Central and South America and the Caribbean. Based in Houston, Texas, the company distributes three distinct brands – Mitsubishi forklift trucks, Cat® lift trucks and Jungheinrich® warehouse products – through its extensive dealer network. All products are backed by industry-leading customer service and superior product support. For more information about MCFA or any of its brands, visit Mitsubishi Caterpillar Forklift America, Cat Lift Trucks, Mitsubishi Forklift Trucks or Jungheinrich Forklifts. About Tavant Warranty Tavant Warranty is a flexible, user-friendly, and effective one-stop warranty management solution for the complete warranty lifecycle of original equipment manufacturers. Its unique cross-functional integrations structure connects business departments and leads to a rapid reduction in warranty costs and reserves, increased supplier recovery, and enhanced reserves forecasting accuracy. The system results in better work flows for manufacturers, which in turn improves cash flow, thereby improving financial health and profitability for the organization. Learn more about Tavant on LinkedIn and Twitter.
Tavant to speak on Warranty Analytics and Fraud Detection at Warranty Chain Management Conference 2017
Santa Clara, Calif., March 2, 2017: Tavant, a leading global provider of Service Lifecycle Management software, announced it has been invited to speak at the 13th Annual Warranty Chain Management (WCM) conference in Tucson, Arizona, March 7-9, 2017. Tavant will be co-presenting two key papers at the conference on March 8 and 9: Warranty Analytics – Dos and Don’ts Fraudulent Warranty Claims Detection These presentations, in line with Tavant’s commitment to share warranty management best practices, address the rapidly growing demand for effective warranty analytics and management. Tavant will also be launching an analytics platform for the manufacturing industry called TMAP, which uses machine learning techniques to generate actionable insights. “WCM provides a great opportunity for warranty professionals and top manufacturers to learn more about reducing warranty expense through a robust warranty management solution,” said Vibhor Mishra, Global Head of Marketing, Tavant. “We are excited to showcase new products at the event, including a new version of Tavant Warranty.” Meet our experts at Booth #2 at the Hilton El Conquistador Golf & Tennis Resort, Tucson, AZ. Schedule a meeting with our experts: Call us on (866) 9-TAVANT or eMail us at [email protected]. Find Tavant on LinkedIn and Twitter. Media Contact: Vibhor Mishra Tavant. +1 (408) 519-5400 [email protected] tavant.com
Tavant Launches Next Version of its Advanced Warranty Management Solution on Salesforce AppExchange
Santa Clara, Calif., February 15, 2017 – Tavant, a leading global provider of Warranty Management Software, today announced the launch of the latest version of its warranty management application – The ‘Tavant Warranty On-Demand 1.5’ on Salesforce AppExchange. Tavant Warranty On-Demand (TWOD) is the only native warranty management app on Force.com platform. It enables complete warranty lifecycle management and helps reduce warranty costs & reserves, increase supplier recovery, and enhance warranty forecasting accuracy. The all-new version of TWOD is Salesforce lightning compatible and extremely user-friendly. It offers an improved outlook to setting up and automatically enforcing warranty coverage exclusions resulting in increased automatic claims processing. The new release also comes equipped with fully-automated returns management including out-of-the-box integrations with freight carriers and an automated supplier recovery workflow, enabling the customers to recover up to 40% of warranty expenses from component suppliers. “We strive for 100% automation of warranty processes, which empowers warranty teams to focus on improving customer value and satisfaction. The latest version of TWOD allows warranty crews to drastically cut down on claim cycle times by achieving a higher level of process automation,” said Vikas Khosla, Vice-President at Tavant. The release also focusses on service campaigns management – permitting flexibility to setup, manage and recall campaigns and, integrates features like ‘notification to the customer till payment from supplier supporting campaign’. For more information mail us at [email protected]. Find Tavant on LinkedIn and Twitter. Media Contact: Vibhor Mishra Tavant +1 (408) 519-5400 [email protected] tavant.com
Tavant Sponsors the Global Warranty and Service Contracts Association Conference
Santa Clara, Calif., September 20, 2016: Tavant, a leading global provider of warranty management and warranty on-demand software, today announced that it will be the platinum sponsor and exhibitor at the Third Annual GWSCA Conference 2016, to be held at the Palmer House Hotel, Chicago from September 21 to 23. Rohit Lohan and Ashu Kohli, from the Tavant Warranty team, will deliver presentations to address key industry issues. Apart from its cloud and custom application development capabilities, Tavant Technologies will also showcase Tavant Manufacturing Analytics Platform (TMAP) – helping customers with real-time decisions on fraudulent claims, statistical approach for pricing extended warranties, automating claim decision making and leveraging IOT data to improve operational efficiency, such as auto-scheduling of preventive maintenance. “Tavant has leveraged its industry knowledge and expertise to arrive at solutions that help reduce warranty costs, speed up recovery, enhance forecasting and predict fraud claims,” said Vibhor Mishra, head of marketing for Tavant Technologies. “This conference gives us a great opportunity to interact with warranty management and service contracts professionals from leading organizations and showcase our innovative solutions.” Get an opportunity to meet and learn from Tavant Warranty experts at exhibit #9, The Palmer House Hilton Hotel, 17 East Monroe Street, Chicago, IL. Find Tavant Technologies on LinkedIn and Twitter. Media Contact: Vibhor Mishra Tavant Technologies Inc. +1 (408) 519-5400 [email protected] www.tavant.com