Tavant Warranty – Driving customer success through business process improvement
I have been working with manufacturers to improve their warranty chain management for close to 9 years now. I am among the few in Tavant, who has worked only with manufacturing clients and did not get the opportunity of working on more glitzy-looking solutions for media & entertainment clients. I don’t regret it. My experience with manufacturing companies has actually improved my perception of manufacturing process and makes me appreciate the true value add of IT. When I visit those factory floors (thanks to our amazing customers), I see hard working employees trying their best to make world class products in a cost efficient manner. I see myself as a partner in their effort and always try my best to help them become more efficient and effective, of course with the help from my team at Tavant. Tavant is a specialized Software services company. Our mission is to drive customer success through impactful solutions. Warranty management platform is one such solution. When it was created back in 2006/2007, our main focus was on improving and optimizing customer’s warranty operations. Over the last few years, this platform has been extended to include solutions such as service contracts management, mobile application, and aftermarket business intelligence, dynamic extended warranty pricing, and closed loop supplier recovery. There are numerous examples of how we have used the latest technology for business process improvement as part of warranty solution. Tavant developed a mobile application to automate pre-delivery inspection process for one of our customers. Through minor customization, we were able to provide a single solution to manage warranty and technical service operations for another customer. We recently started using Google translator to translate claims filed in different languages to English so that internal departments such as quality, engineering, manufacturing, and external suppliers can understand the feedback from field. This helped the firm improve its supplier recovery and add more to bottom line for the company in current tough economic environment. Our solution has helped firms by getting more output from same resources. People who were responsible for warranty, are now taking up more responsibilities in the organization. Structured and well documented feedback has also helped engineering departments to design better products meeting customer requirements. I am proud of being part of warranty solutions team at Tavant, which in its own way is helping companies become more competitive and successful.
Tavant to Attend the Casual Connect 2013, San Francisco.
Santa Clara, CA, July 16, 2013 : Tavant, a leading Software solutions provider to the Interactive Entertainment Industry, today announced that it will be present at the 2013 Casual Connect to be held during July 30 – August 1, at the Hilton San Francisco Union Sq. in San Francisco, California. At the event, Tavant subject matter experts will be sharing best practices and the technology know-how on developing advanced online, social, and mobile games. The team will also be having in-depth discussions with the delegates and industry peers on technology areas such as developing gaming platforms, community websites, online stores, and analytics systems for casual game development. The experts will be sharing success stories on how Tavant is helping top gaming companies develop solutions for monetizing content, providing detailed analytics and simplifying transactions. As a development partner for companies building social and mobile games using leading-edge technologies, Tavant handles both cross-platform UI and backend services. Tavant manages all technical aspects of game development while the studio retains full control over the game design and art style. To schedule a meeting with us, send an email us at [email protected] About Casual Connect Casual Connect USA is produced by the Casual Games Association and is the premiere event for the casual games industry with over 5,500 professionals attending each year. Casual Connect brings the most talented and knowledgeable experts in the casual gaming field together to further the casual games industry with the best networking and learning opportunities. About Tavant Technologies Tavant Technologies is a specialized software solutions & services provider that leverages its expertise to provide impactful results to its customers. We have leveraged our unrivaled capabilities and domain insights to create game changing results for leading businesses across chosen industry verticals. We are known for our long-lasting customer relationships, engineering excellence and passionate employees. Founded in 2000, we are headquartered in Santa Clara, California and service customers across North America, Europe, and Asia-Pacific.
Warranty Management Embedded With Business Intelligence and Analytics: A Boon for Warranty Stakeholders!
Today’s leading Software Consumers are becoming increasingly keen on Business Intelligence and Analytical tools that can help transform the raw data into actionable insights. Data and insights are two very different things when it comes to Warranty Service or rather, any service. Companies do collect huge volumes of Warranty data, but they fail to convert it into insightful information that would allow timely and proactive actions from the manufacturer. With proper insights, potential Warranty problems can be handled at an early stage thereby resulting in reduced the warranty costs, improved product quality and higher customer satisfaction. With the presence of a warranty management solution, manufacturers are able to run their warranty operations but are unable to utilize the informative data available in hand because of the absence of analytics. This is where the Business Intelligence and Analytics step in, and take Warranty Management operations to the next level. Embedded BI or Analytics refer to capabilities such as enhanced Reporting, Dashboards, Data Discovery, or Data Management capabilities included as an integrated module or an extension of existing Software. With embedded Business Intelligence and Analytics, the stakeholders will get a holistic view of the entire Warranty Lifecycle. Some of the potential problems and cost drivers in warranty like fraudulent/duplicate claims, Rule Processing Engine, Failures, Field Modifications, and Supplier Management are better tackled by deploying Analytics. Studying the analytical data and having a snapshot of key Performance Indicators on these would allow the stakeholders to solve the problem with a preventive approach rather than a reactive one. For instance, by digging or zeroing down to the list of failures that occur most frequently (Viz. Top 5 Failure Areas), would help the engineering team to solve issues during the early stages at the manufacturing plant, hence decreasing the warranty cost incurred. Warranty Engineers may refine the Processing Rules by analyzing the Top 10 Rule Failures leading to further decrease in manual reviews. With Analytics, the stakeholder will have better information on fraudulent/duplicate claims. Business Intelligence and enhanced Analytics on Warranties provide insights to functions across the organization like Sales, Marketing, Design and Engineering. ‘Patterns and Trends’, the striking feature of Analytics guides cross-functional departments in an organization in better forecasting, accruals and reserves. We can say that it not only enables manufacturers to take preventive measures but also helps in predicting risks and failures by analyzing history and trends. The Strength of Intelligent Warranty Data Warranty Management Data and its logical analysis play a crucial role across various business functions of an organization. It helps to understand product performance in the field, top warranty cost drivers, field service issues, as well as the serviceability and reliability of products. In the absence of a central Warranty Business Intelligence system, it becomes difficult to analyze the product effectively. Hence, improvement initiatives cannot be triggered on time. The figure above shows how the best in class organizations have been effectively using warranty data to improve cross-functional performances, but some of the manufacturing brands still have a long way to go in effectively measuring and analyzing warranty data and converting it into actionable insight World-class organizations are addressing the risks by implementing Business Intelligence and Data Warehousing systems. The takeaway is that an investment in Warranty Management embedded with Business Intelligence systems is a long-term beneficial investment in the form of Quality Products, Better Field Service and greater customer satisfaction.
Tavant Invited to Speak at the Warranty Chain Management Conference in San Diego.
Santa Clara, CA, March 11, 2013: Tavant, a leading software solutions and services provider, today announced that it has been invited to speak at the Warranty Chain Management Conference March 12-14, San Diego, California. The 9th Annual Warranty Chain Management Conference is the largest international warranty and service contract conference and provides a forum for warranty professionals and executives to meet and discuss warranty related issues and develop warranty management as a recognized discipline. Tavant experts will be presenting papers jointly with customers on important areas of service management such as: Identifying a Value Driven Warranty Solution, Supplier Cost Recovery and Integrating Service Contracts, Fleet Management & Warranty. Tavant will also be showcasing its web-based, real-time, full-lifecycle and flexible pricing model-based warranty solution that helps reduce spends, eliminate fraudulent claims and reduce claim processing time substantially. About Tavant Technologies Tavant Technologies is a specialized IT solutions & services provider that leverages its expertise to provide impactful results to its customers. We have leveraged our unrivaled capabilities and domain insights to create game changing results for leading businesses across chosen industry micro-verticals. We are known for our long-lasting customer relationships, engineering excellence and passionate employees. Founded in 2000, we are headquartered in Santa Clara, California and service customers across North America, Europe, and Asia-Pacific.
Tavant receives the Great Place to Work® award.
Bangalore, July 13, 2012: – Tavant has been ranked as one of the best employers in the ‘Best Companies to Work For’ study conducted by the Great Place to Work® Institute. With this recognition, Tavant has earned the top 25 best workplace award for the third time since it has started participating in this study – the first two times in the years, 2007 and 2009. Being rated as one of the best employers is a recognition of Tavant’s focus on its core values of People, Passion and Excellence. Great Place to Work study is in its 9th year and received overwhelming response with more than 580 organizations registering to participate making it the largest such study in India. Only 50 made it to the Best Companies list, making this list the gold standard of best workplaces. “We are proud to be part of the select group of best companies to work for,” said Sarvesh Mahesh, CEO, Tavant. He continued, “I believe that great people make a great workplace and I take this opportunity to thank all Tavantians – current and past, who have made this a truly Great Place to Work.” About Tavant Tavant is a specialized IT solutions & services provider that leverages its expertise to provide impactful results to its customers. We are known for our long-lasting customer relationships, engineering excellence and passionate employees. We have many years of real-world implementation experience and deep domain expertise along the entire trading and securities value chain. Tavant offers solutions that combine leading edge technology with business insights to power next generation, scalable applications that allow you to take customer experiences to new levels, while minimizing costs. Founded in 2000, we are headquartered in Santa Clara, California, and service customers across North America, Europe, and Asia-Pacific. Tavant also provides full end-to-end custom trading system development (front, mid and back-office integrations) for the top Barron’s-rated brokerage firms in the US and worldwide.