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Tavant Warranty – Driving customer success through business process improvement

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I have been working with manufacturers to improve their warranty chain management for close to 9 years now. I am among the few in Tavant, who has worked only with manufacturing clients and did not get the opportunity of working on more glitzy-looking solutions for media & entertainment clients.  I don’t regret it. My experience with manufacturing companies has actually improved my perception of manufacturing process and makes me appreciate the true value add of IT. When I visit those factory floors (thanks to our amazing customers), I see hard working  employees trying their best to make world class products in a cost efficient manner.  I see myself as a partner in their effort and always try my best to help them become more efficient and effective, of course with the help from my team at Tavant.

Tavant is a specialized Software services company. Our mission is to drive customer success through impactful solutions. Warranty management platform is one such solution. When it was created back in 2006/2007, our main focus was on improving and optimizing customer’s warranty operations. Over the last few years, this platform has been extended to include solutions such as service contracts management, mobile application, and aftermarket business intelligence, dynamic extended warranty pricing, and closed loop supplier recovery. There are numerous examples of how we have used the latest technology for business process improvement as part of warranty solution. Tavant developed a mobile application to automate pre-delivery inspection process for one of our customers. Through minor customization, we were able to provide a single solution to manage warranty and technical service operations for another customer.  We recently started using Google translator to translate claims filed in different languages to English so that internal departments such as quality, engineering, manufacturing, and external suppliers can understand the feedback from field. This helped the firm improve its supplier recovery and add more to bottom line for the company in current tough economic environment.

Our solution has helped firms by getting more output from same resources. People who were responsible for warranty, are now taking up more responsibilities in the organization. Structured and well documented feedback has also helped engineering departments to design better products meeting customer requirements. I am proud of being part of warranty solutions team at Tavant, which in its own way is helping companies become more competitive and successful.

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