How Emotion AI Enhances Field Service & Customer Experience
Introduction In today’s competitive landscape, meeting Service Level Agreements (SLAs) is no longer enough to ensure customer satisfaction. Customer experience has become the key differentiator in field service. HiverHQ report shows that Implementing Emotion AI in customer service has been associated with a 20% increase in customer satisfaction scores. While traditional Field Service Management (FSM) […]
Agile Testing Transformation: Rethinking How We Deliver Quality
Agile Testing Transformation is the process of moving an organization’s testing practices to an agile way of working, resulting in better quality of the delivered product. At its core, Agile Testing Transformation isn’t just a technical shift but a mindset change. It’s all about making testing faster, smarter, and more aligned with what really matters: […]
How FinConnect is Transforming Financial Services through Efficient Partner Integrations?
Data and services have become indispensable in the financial services industry, driving customer experience, operational efficiency, and intelligent decision-making. As the need for digital transformation grows, smart data and partner integrations are redefining the relationship between borrowers and lenders. At the heart of the transformation, intelligent data integration is a revolutionizing internal process. At Tavant, […]
