Streamline service parts management for maximum efficiency and cost savings

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Optimize service parts management: Right part, right place, right time

In the increasingly competitive landscape of service operations, the management of service parts isn’t just about efficiency—it directly influences your revenue stream. Having the right parts in the right place at the right time isn’t just a logistical necessity, but a crucial strategy to prevent potential service delays, customer dissatisfaction, and, consequently, revenue loss. Tavant steps in as your ally in mastering this balance.

We bring advanced forecasting and optimization models to the table, ensuring you’re not only meeting demand but also doing it in the most cost-effective way. By aligning Service Parts Management with your business goals, we help to optimize your costs while maximizing customer satisfaction and, consequently, your bottom line. Tavant’s all-encompassing solution empowers you to streamline inventory management, enhance supply chain visibility, and bolster order fulfillment. With our pioneering technology at your disposal, you can ensure optimal Service Parts Management, directly driving your operational efficiency, customer loyalty, and revenue growth.

Features

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Digital parts catalog

Empower your service team and customers with seamless access to digital parts catalogs from any device, no matter where they are.

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Demand forecasting and price optimization

Achieve accurate forecasts with optimized pricing strategies to maximize availability and revenue. With our advanced solution, you can generate precise forecasts that consider market demand, historical data, and other relevant factors.

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Integrated parts ordering and tracking

Experience streamlined and efficient parts quotation, ordering, and tracking through our electronic parts catalog (EPC) and e-commerce platform. Effortlessly generate accurate parts quotations, place orders, and track their progress in real-time.

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Parts claim management

Streamline the process of handling warranty and over, short, and damaged (OS&D) claims, including non-warranty cases, with our rule-based part return and disposition system.

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Parts inventory management

Efficiently track parts across various inventory locations, including warehouses, at distributors, dealers, service centers, and even technicians, to enable accurate inventory management and minimize the risk of stockouts or delays.

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Warehouse management

Achieve seamless integration with warehouse management systems to effectively meet parts demand. Address the requirements of your supply chain by enabling a smooth data exchange between your existing warehouse management systems and our service parts management platform.

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Parts procurement

Gain centralized control over supplier interactions with a portal for manage supplier parts, purchase orders, and parts cost management.

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Parts logistics

Achieve seamless integration with leading shipping carriers, enabling real-time visibility of parts shipments. Gain full visibility into the shipping process, including pickup, transit, and delivery updates.

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Leverage an industry-first advanced service parts management solution

Benefits

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Customer service

Deliver superior customer experiences for your products, powered by AI.

Service contracts

Streamline aftermarket experiences with flexible contracts, customizable invoices, and smart claims submission.

Field Service

Empower your field technicians with real-time, actionable insights for efficient field service management

Supplier Recovery

Automate and streamline processes to build strong partnerships with suppliers and minimize errors.

Warranty Management

Regenerate post-sales services with AI-driven warranty management for superior customer satisfaction..

Quality Management

Elevate service excellence and customer satisfaction through proactive detection of field failures and efficient management of service quality.

Recalls

Simplify the recall process with our user-friendly system that includes built-in automated notifications.

Audit

Efficiently plan and execute audits and find actionable insights with our AI-powered audits.

Service Intelligence

Boost warranty and claim processing, minimize downtimes, and forecast machine failures with automated service intelligence.

Explore other offerings

Deliver superior customer experiences for your products, powered by AI.

Explore more

Streamline aftermarket experiences with flexible contracts, customizable invoices, and smart claims submission.

Explore more

Empower your field technicians with real-time, actionable insights for efficient field service management.

Explore more

Automate and streamline processes to build strong partnerships with suppliers and minimize errors.

Explore more

Regenerate post-sales services with AI-driven warranty management for superior customer satisfaction.

Explore more

Elevate service excellence and customer satisfaction through proactive detection of field failures and efficient management of service quality.

Explore more

Simplify the recall process with our user-friendly system that includes built-in automated notifications.

Explore more

Efficiently plan and execute audits and find actionable insights with our AI-powered audits.

Explore more

Boost warranty and claim processing, minimize downtimes, and forecast machine failures with automated service intelligence.

Explore more

Let’s create new possibilities with technology