Streamline service parts management for maximum efficiency and cost savings
Optimize service parts management: Right part, right place, right time
In the increasingly competitive landscape of service operations, the management of service parts isn’t just about efficiency—it directly influences your revenue stream. Having the right parts in the right place at the right time isn’t just a logistical necessity, but a crucial strategy to prevent potential service delays, customer dissatisfaction, and, consequently, revenue loss. Tavant steps in as your ally in mastering this balance.
We bring advanced forecasting and optimization models to the table, ensuring you’re not only meeting demand but also doing it in the most cost-effective way. By aligning Service Parts Management with your business goals, we help to optimize your costs while maximizing customer satisfaction and, consequently, your bottom line. Tavant’s all-encompassing solution empowers you to streamline inventory management, enhance supply chain visibility, and bolster order fulfillment. With our pioneering technology at your disposal, you can ensure optimal Service Parts Management, directly driving your operational efficiency, customer loyalty, and revenue growth.
Features
Parts catalog
Enable service team and customers to access digital parts catalogs on any device, anywhere.
Demand forecasting and price optimization
Accurate forecasts with optimized price to maximize availability and revenue.
Integrated parts ordering and tracking
EPC/eCommerce based parts quotation, ordering, and tracking with BOM validation and stock level monitoring.
Parts claim management
Warranty and OS&D claims (non-warranty) with rule-based part return and disposition.
Parts inventory management
Track parts by any inventory location: Warehouse, distributor, dealer, service center, or technician.
Warehouse management
Integrate with warehouse management systems to meet parts demand and supply chain needs.
Parts procurement
A supplier portal to manage supplier parts and purchase orders, and parts cost management.
Parts logistics
Integrate with shipping carriers and provide real-time visibility of parts shipments.
Digital parts catalog
Empower your service team and customers with seamless access to digital parts catalogs from any device, no matter where they are.
Demand forecasting and price optimization
Achieve accurate forecasts with optimized pricing strategies to maximize availability and revenue. With our advanced solution, you can generate precise forecasts that consider market demand, historical data, and other relevant factors.
Integrated parts ordering and tracking
Experience streamlined and efficient parts quotation, ordering, and tracking through our electronic parts catalog (EPC) and e-commerce platform. Effortlessly generate accurate parts quotations, place orders, and track their progress in real-time.
Parts claim management
Streamline the process of handling warranty and over, short, and damaged (OS&D) claims, including non-warranty cases, with our rule-based part return and disposition system.
Parts inventory management
Efficiently track parts across various inventory locations, including warehouses, at distributors, dealers, service centers, and even technicians, to enable accurate inventory management and minimize the risk of stockouts or delays.
Warehouse management
Achieve seamless integration with warehouse management systems to effectively meet parts demand. Address the requirements of your supply chain by enabling a smooth data exchange between your existing warehouse management systems and our service parts management platform.
Parts procurement
Gain centralized control over supplier interactions with a portal for manage supplier parts, purchase orders, and parts cost management.
Parts logistics
Achieve seamless integration with leading shipping carriers, enabling real-time visibility of parts shipments. Gain full visibility into the shipping process, including pickup, transit, and delivery updates.
Leverage an industry-first advanced service parts management solution
Benefits
Parts demand
forecasting
Use Tavant’s AI/ML parts demand forecasting analytics to ensure parts availability at the right place and right time
Rule-based parts
management
Manage your parts overage, damage and shipping claims with our rule-based part return and disposition
AI-based pricing
strategies
Easily apply part pricing strategies based on AI/ML price recommendations or competitor-based prices
Parts demand
forecasting
Use Tavant’s AI/ML parts demand forecasting analytics to ensure parts availability at the right place and right time.
Rule-based parts
management
Manage your parts overage, damage and shipping claims with our rule-based part return and disposition.
AI-based pricing
strategies
Easily apply part pricing strategies based on AI/ML price recommendations or competitor-based prices.
Explore other offerings
Customer service
Deliver superior customer experiences for your products, powered by AI.
Service contracts
Streamline aftermarket experiences with flexible contracts, customizable invoices, and smart claims submission.
Field Service
Empower your field technicians with real-time, actionable insights for efficient field service management
Supplier Recovery
Automate and streamline processes to build strong partnerships with suppliers and minimize errors.
Warranty Management
Regenerate post-sales services with AI-driven warranty management for superior customer satisfaction..
Quality Management
Elevate service excellence and customer satisfaction through proactive detection of field failures and efficient management of service quality.
Recalls
Simplify the recall process with our user-friendly system that includes built-in automated notifications.
Audits
Efficiently plan and execute audits and find actionable insights with our AI-powered audits.
Service Intelligence
Boost warranty and claim processing, minimize downtimes, and forecast machine failures with automated service intelligence.
Explore other offerings
Deliver superior customer experiences for your products, powered by AI.
Streamline aftermarket experiences with flexible contracts, customizable invoices, and smart claims submission.
Empower your field technicians with real-time, actionable insights for efficient field service management.
Automate and streamline processes to build strong partnerships with suppliers and minimize errors.
Regenerate post-sales services with AI-driven warranty management for superior customer satisfaction.
Elevate service excellence and customer satisfaction through proactive detection of field failures and efficient management of service quality.
Simplify the recall process with our user-friendly system that includes built-in automated notifications.
Efficiently plan and execute audits and find actionable insights with our AI-powered audits.
Boost warranty and claim processing, minimize downtimes, and forecast machine failures with automated service intelligence.
