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Transform after-market decision-making with

automated service intelligence

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Empowering businesses with data-driven warranty and service decisions

In the dynamic landscape of aftermarket service, issues like accidents, product failures, and extended machine downtimes can have far-reaching consequences. They can cause bitter customer experiences and hamper top-line growth. To make matters worse, they can burden manufacturers with additional costs that impact their overall productivity.

At Tavant, we empower you to make informed service-oriented decisions by providing valuable insights into creating efficient aftermarket processes. By leveraging our capabilities, you can maximize warranty and claim processing, eliminate costly downtimes, predict machine failures in advance, enhance parts and service forecasting, and ultimately improve the overall performance of your business.

Features

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Warranty reserve analytics

Replace manual and Excel-based calculations with our custom-defined approach to computing warranty reserves. Our platform’s intuitive interface and what-if simulation capabilities help you make informed decisions, optimize reserve accrual, and gain valuable insights through interactive dashboards.

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Suspect claim analytics

Uncover questionable claims with precision, rank dealers based on performance metric, and streamline your warranty audit process to maximize efficiency and minimize disruptions. Identify and address suspicious claims promptly, ensuring fair and accurate assessments. Identify specific training needs for dealers to improve their overall performance.

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Code predictions

Harness the power of text analytics on data to predict defects and perform diagnostic trouble code (DTC) identification. Real-time integration with transaction systems ensures seamless data flow and up-to-date insights, while seamless integration into the claim adjudication process streamlines operations for an efficient and accurate warranty management lifecycle.

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Service contract analytics

Seamlessly adapt to market fluctuations and optimize profitability. Gain valuable insights through analytical dashboards to review and refine contract policies. Conduct comprehensive portfolio and profitability analysis to make data-driven business decisions. Compare sales and costs to uncover KPIs and drive informed strategies for sustainable growth.

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Service parts management

Experience enhanced service forecasting capabilities for more accurate planning and resource allocation. Get better spare parts forecasting to minimize stockouts and reduce excessive inventory costs. Stay ahead of issues with early part recall recommendations for proactive customer safety and risk to risk mitigation measures.

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Dealer certification

Gain actionable insights through interactive performance dashboards that enable you to measure and monitor dealer performance effectively. Implement dealer classification methodologies to segment and categorize dealers based on their performance and potential. Drive business growth by offering targeted dealer incentives.

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Intelligent search

Conduct NLP-based search across a wide range of data sources, including internal documents, PDF manuals, technician comments, structured and unstructured data, images, videos, and audio files. Our advanced platform enables intuitive intent-based search, allowing users to find relevant information quickly and efficiently.

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Field service analytics

Experience enhanced field service operations with data-driven insights at your fingertips. Analyze field technician performance and work orders to gain valuable insights into efficiency and productivity. Integrate a knowledge base directly into the platform, enabling technicians to troubleshoot effectively and resolve service tasks faster.

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Warranty cluster/peer averaging analysis

Optimize labor payout with statistical analysis. Determine an upper threshold for labor hours based on similar failures and claims, ensuring fair and consistent compensation. By identifying and addressing outlier records, you can enhance accuracy in calculating labor costs and effectively reduce revenue leaks caused by excessive labor payout.

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Propel your aftermarket service towards excellence to foster increased efficiency and drive innovation

Benefits

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Customer service

Deliver superior customer experiences for your products, powered by AI.

Service Contracts

Streamline aftermarket experiences with flexible contracts, customizable invoices, and smart claims submission.

Service Parts

Ensure the availability of the right parts at the right place and time.

Supplier Recovery

Automate and streamline processes to build strong partnerships with suppliers and minimize errors.

Warranty Management

Regenerate post-sales services with AI-driven warranty management for superior customer satisfaction.

Quality management

Elevate service excellence and customer satisfaction through proactive detection of field failures and efficient management of service quality.

Recalls

Simplify the recall process with our user-friendly system that includes built-in automated notifications.

Field service

Empower your field technicians with real-time, actionable insights for efficient field service management.

Audit

Efficiently plan and execute audits and find actionable insights with our AI-powered audits.

Explore other offerings

Deliver superior customer experiences for your products, powered by AI.

Explore more

Streamline aftermarket experiences with flexible contracts, customizable invoices, and smart claims submission.

Explore more

Ensure the availability of the right parts at the right place and time.

Explore more

Automate and streamline processes to build strong partnerships with suppliers and minimize errors.

Explore more

Regenerate post-sales services with AI-driven warranty management for superior customer satisfaction.

Explore more

Elevate service excellence and customer satisfaction through proactive detection of field failures and efficient management of service quality.

Explore more

Simplify the recall process with our user-friendly system that includes built-in automated notifications.

Explore more

Empower your field technicians with real-time, actionable insights for efficient field service management.

Explore more

Efficiently plan and execute audits and find actionable insights with our AI-powered audits.

Explore more

Let’s create new possibilities with technology