Transform after-market decision-making with
automated service intelligence
Empowering businesses with data-driven warranty and service decisions
In the dynamic landscape of aftermarket service, issues like accidents, product failures, and extended machine downtimes can have far-reaching consequences. They can cause bitter customer experiences and hamper top-line growth. To make matters worse, they can burden manufacturers with additional costs that impact their overall productivity.
At Tavant, we empower you to make informed service-oriented decisions by providing valuable insights into creating efficient aftermarket processes. By leveraging our capabilities, you can maximize warranty and claim processing, eliminate costly downtimes, predict machine failures in advance, enhance parts and service forecasting, and ultimately improve the overall performance of your business.
Features
Warranty reserve analytics
Replace manual and Excel-based calculations with our custom-defined approach to computing warranty reserves. Our platform’s intuitive interface and what-if simulation capabilities help you make informed decisions, optimize reserve accrual, and gain valuable insights through interactive dashboards.
Suspect claim
analytics
Uncover questionable claims with precision, rank dealers based on performance metric, and streamline your warranty audit process to maximize efficiency and minimize disruptions. Identify and address suspicious claims promptly, ensuring fair and accurate assessments. Identify specific training needs for dealers to improve their overall performance.
Code predictions
Harness the power of text analytics on data to predict defects and perform diagnostic trouble code (DTC) identification. Real-time integration with transaction systems ensures seamless data flow and up-to-date insights, while seamless integration into the claim adjudication process streamlines operations for an efficient and accurate warranty management lifecycle.
Service contract analytics
Seamlessly adapt to market fluctuations and optimize profitability. Gain valuable insights through analytical dashboards to review and refine contract policies. Conduct comprehensive portfolio and profitability analysis to make data-driven business decisions. Compare sales and costs to uncover KPIs and drive informed strategies for sustainable growth.
Service parts management
Experience enhanced service forecasting capabilities for more accurate planning and resource allocation. Get better spare parts forecasting to minimize stockouts and reduce excessive inventory costs. Stay ahead of issues with early part recall recommendations for proactive customer safety and risk to risk mitigation measures.
Dealer certification
Gain actionable insights through interactive performance dashboards that enable you to measure and monitor dealer performance effectively. Implement dealer classification methodologies to segment and categorize dealers based on their performance and potential. Drive business growth by offering targeted dealer incentives.
Intelligent search
Conduct NLP-based search across a wide range of data sources, including internal documents, PDF manuals, technician comments, structured and unstructured data, images, videos, and audio files. Our advanced platform enables intuitive intent-based search, allowing users to find relevant information quickly and efficiently.
Field service analytics
Experience enhanced field service operations with data-driven insights at your fingertips. Analyze field technician performance and work orders to gain valuable insights into efficiency and productivity. Integrate a knowledge base directly into the platform, enabling technicians to troubleshoot effectively and resolve service tasks faster.
Warranty cluster/peer averaging analysis
Optimize labor payout with statistical analysis. Determine an upper threshold for labor hours based on similar failures and claims, ensuring fair and consistent compensation. By identifying and addressing outlier records, you can enhance accuracy in calculating labor costs and effectively reduce revenue leaks caused by excessive labor payout.
Warranty reserve analytics
Replace manual and Excel-based calculations with our custom-defined approach to computing warranty reserves. Our platform’s intuitive interface and what-if simulation capabilities help you make informed decisions, optimize reserve accrual, and gain valuable insights through interactive dashboards.
Suspect claim analytics
Uncover questionable claims with precision, rank dealers based on performance metric, and streamline your warranty audit process to maximize efficiency and minimize disruptions. Identify and address suspicious claims promptly, ensuring fair and accurate assessments. Identify specific training needs for dealers to improve their overall performance.
Code predictions
Harness the power of text analytics on data to predict defects and perform diagnostic trouble code (DTC) identification. Real-time integration with transaction systems ensures seamless data flow and up-to-date insights, while seamless integration into the claim adjudication process streamlines operations for an efficient and accurate warranty management lifecycle.
Service contract analytics
Seamlessly adapt to market fluctuations and optimize profitability. Gain valuable insights through analytical dashboards to review and refine contract policies. Conduct comprehensive portfolio and profitability analysis to make data-driven business decisions. Compare sales and costs to uncover KPIs and drive informed strategies for sustainable growth.
Service parts management
Experience enhanced service forecasting capabilities for more accurate planning and resource allocation. Get better spare parts forecasting to minimize stockouts and reduce excessive inventory costs. Stay ahead of issues with early part recall recommendations for proactive customer safety and risk to risk mitigation measures.
Dealer certification
Gain actionable insights through interactive performance dashboards that enable you to measure and monitor dealer performance effectively. Implement dealer classification methodologies to segment and categorize dealers based on their performance and potential. Drive business growth by offering targeted dealer incentives.
Intelligent search
Conduct NLP-based search across a wide range of data sources, including internal documents, PDF manuals, technician comments, structured and unstructured data, images, videos, and audio files. Our advanced platform enables intuitive intent-based search, allowing users to find relevant information quickly and efficiently.
Field service analytics
Experience enhanced field service operations with data-driven insights at your fingertips. Analyze field technician performance and work orders to gain valuable insights into efficiency and productivity. Integrate a knowledge base directly into the platform, enabling technicians to troubleshoot effectively and resolve service tasks faster.
Warranty cluster/peer averaging analysis
Optimize labor payout with statistical analysis. Determine an upper threshold for labor hours based on similar failures and claims, ensuring fair and consistent compensation. By identifying and addressing outlier records, you can enhance accuracy in calculating labor costs and effectively reduce revenue leaks caused by excessive labor payout.
Propel your aftermarket service towards excellence to foster increased efficiency and drive innovation
Benefits
Service
Intelligence
Effortless setup, no IT support needed, and 24×7 availability for your success.
Embrace
flexibility
Tailor your solution and pay for only the required modules.
Stay informed with
real-time alerts
Receive instant notifications on any device.
Seamlessly
configurable
Effortless plug-n-play visualization.
Unleash
scalability
Effortlessly add or remove users as needed
simplified
upgrades
Effortlessly add or remove users as needed
Harness agility
Effortless setup, no IT support needed, and 24×7 availability for your success
Embrace flexibility
Tailor your solution and pay for only the required modules
Stay informed with real-time alerts
Receive instant notifications on any device
Seamlessly
configurable
Effortless plug-n-play visualization
Unleash scalability
Effortlessly add or remove users as needed
Simplified upgrades
Empowerment through customer-managed analytics platform
Explore other offerings
Customer service
Deliver superior customer experiences for your products, powered by AI.
Service Contracts
Streamline aftermarket experiences with flexible contracts, customizable invoices, and smart claims submission.
Service Parts
Ensure the availability of the right parts at the right place and time.
Supplier Recovery
Automate and streamline processes to build strong partnerships with suppliers and minimize errors.
Warranty Management
Regenerate post-sales services with AI-driven warranty management for superior customer satisfaction.
Quality management
Elevate service excellence and customer satisfaction through proactive detection of field failures and efficient management of service quality.
Recalls
Simplify the recall process with our user-friendly system that includes built-in automated notifications.
Field service
Empower your field technicians with real-time, actionable insights for efficient field service management.
Audits
Efficiently plan and execute audits and find actionable insights with our AI-powered audits.
Explore other offerings
Deliver superior customer experiences for your products, powered by AI.
Streamline aftermarket experiences with flexible contracts, customizable invoices, and smart claims submission.
Ensure the availability of the right parts at the right place and time.
Automate and streamline processes to build strong partnerships with suppliers and minimize errors.
Regenerate post-sales services with AI-driven warranty management for superior customer satisfaction.
Elevate service excellence and customer satisfaction through proactive detection of field failures and efficient management of service quality.
Simplify the recall process with our user-friendly system that includes built-in automated notifications.
Empower your field technicians with real-time, actionable insights for efficient field service management.
Efficiently plan and execute audits and find actionable insights with our AI-powered audits.
