Unlock excellence with data-driven service quality management
Enhance customer service excellence with proactive service quality management
Maintaining high service quality is key to cultivating outstanding customer experiences and preserving a brand’s esteem. Our pioneering solution arms you with the capability to anticipate and counteract quality issues using advanced AI/ML systems. The cutting-edge technology we employ facilitates swift identification of field failures, allowing you to react promptly and stave off potential service interruptions. Moreover, our system curtails the lead-time for service campaign launches, expediting the discovery of quality issues and their effective resolution.
Trust Tavant’s Service Quality Management system to ensure elevated customer satisfaction, diminish warranty expenses, and protect your brand’s reputation for top-tier service. Keep quality issues at bay and deliver unrivaled service with our exhaustive solution.
Features
Generate product quality reports
Reduce manual work and increase data quality and accuracy with product quality reports and field reports that you can effortlessly register through our user-friendly web and mobile platforms.
Conduct root cause analysis
Conduct thorough root cause analysis (RCA) of your highest priority quality issues using industry-standard workflows such as the 8D process, Six Sigma process, and other recognized methodologies.
Enforce corrective actions
Leverage the power of pre-defined corrective action templates specifically designed for standard actions such as market counter-measure, series counter-measure, and more.
Create problem/failure cluster
Harness the power of our advanced machine-learning model, specifically designed for recommendation-based clustering of failures, utilizing data from multiple sources.
Auto-publish service campaigns
Seamlessly connect corrective actions, such as market countermeasures, to Tavant Warranty on Demand Service Campaigns, and automate the publication of campaigns to dealers and markets.
Carry out preventive action
Empower your organization with pre-defined preventive action templates tailored for standard actions such as line countermeasures, supplier quality issues, and more.
Form budget approval reports
Establish a seamless linkage between corrective actions and formal budget approval reports, which are sent to the senior management based on the amount and sensitivity of the actions.
Perform reporting and analytics
Augment your quality analysis and enable data-driven actions with our comprehensive suite of predefined reports that focus on key quality metrics.
Generate product quality reports
Reduce manual work and increase data quality and accuracy with product quality reports and field reports that you can effortlessly register through our user-friendly web and mobile platforms.
Conduct root cause analysis
Conduct thorough root cause analysis (RCA) of your highest priority quality issues using industry-standard workflows such as the 8D process, Six Sigma process, and other recognized methodologies.
Enforce corrective actions
End-to-end customer and partner engagements, ensuring that your needs are met every step of the way.
Create problem/ failure cluster
Harness the power of our advanced machine-learning model, specifically designed for recommendation-based clustering of failures, utilizing data from multiple sources.
Auto-publish service campaigns
Seamlessly connect corrective actions, such as market countermeasures, to Tavant Warranty on Demand Service Campaigns, and automate the publication of campaigns to dealers and markets.
Carry out preventive action
Empower your organization with pre-defined preventive action templates tailored for standard actions such as line countermeasures, supplier quality issues, and more.
Form budget approval reports
Establish a seamless linkage between corrective actions and formal budget approval reports, which are sent to the senior management based on the amount and sensitivity of the actions.
Perform reporting and analytics
Augment your quality analysis and enable data-driven actions with our comprehensive suite of predefined reports that focus on key quality metrics.
Enhance the quality of your products and services and optimize TCO
Benefits
Improved usage tracking
and issue clustering
Utilize AI/ML models to track product or parts usage and identify clusters of issues.
Reduced total cost of
service quality management
Drive reduction in total cost of service quality management with 8D corrective action process for individual or collective issues.
Leverage industry-best
analytics framework
Uncover actionable insights by leveraging multilingual text analytics to discover valuable patterns.
Improved usage tracking and
issue clustering
Utilize AI/ML models to track product or parts usage and identify clusters of issues
Reduced total cost of service
quality management
Drive reduction in total cost of service quality management with 8D corrective action process for individual or collective issues
Leverage industry best
analytics framework
Uncover actionable insights by leveraging multilingual text analytics to discover valuable patterns
Explore other offerings
Customer service
Deliver superior customer experiences for your products, powered by AI.
Service Contracts
Streamline aftermarket experiences with flexible contracts, customizable invoices, and smart claims submission.
Service Parts
Ensure the availability of the right parts at the right place and time.
Supplier Recovery
Automate and streamline processes to build strong partnerships with suppliers and minimize errors.
Warranty Management
Regenerate post-sales services with AI-driven warranty management for superior customer satisfaction.
Field service
Empower your field technicians with real-time, actionable insights for efficient field service management.
Recalls
Simplify the recall process with our user-friendly system that includes built-in automated notifications.
Audit
Efficiently plan and execute audits and find actionable insights with our AI-powered audits.
Service Intelligence
Boost warranty and claim processing, minimize downtimes, and forecast machine failures with automated service intelligence.
Explore other offerings
Deliver superior customer experiences for your products, powered by AI.
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Efficiently plan and execute audits and find actionable insights with our AI-powered audits.
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