Unlock excellence with data-driven service quality management

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Enhance customer service excellence with proactive service quality management

Maintaining high service quality is key to cultivating outstanding customer experiences and preserving a brand’s esteem. Our pioneering solution arms you with the capability to anticipate and counteract quality issues using advanced AI/ML systems. The cutting-edge technology we employ facilitates swift identification of field failures, allowing you to react promptly and stave off potential service interruptions. Moreover, our system curtails the lead-time for service campaign launches, expediting the discovery of quality issues and their effective resolution. 

Trust Tavant’s Service Quality Management system to ensure elevated customer satisfaction, diminish warranty expenses, and protect your brand’s reputation for top-tier service. Keep quality issues at bay and deliver unrivaled service with our exhaustive solution.

Features

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Generate product quality reports

Reduce manual work and increase data quality and accuracy with product quality reports and field reports that you can effortlessly register through our user-friendly web and mobile platforms.

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Conduct root cause analysis

Conduct thorough root cause analysis (RCA) of your highest priority quality issues using industry-standard workflows such as the 8D process, Six Sigma process, and other recognized methodologies.

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Enforce corrective actions

End-to-end customer and partner engagements, ensuring that your needs are met every step of the way.

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Create problem/ failure cluster

Harness the power of our advanced machine-learning model, specifically designed for recommendation-based clustering of failures, utilizing data from multiple sources.

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Auto-publish service campaigns

Seamlessly connect corrective actions, such as market countermeasures, to Tavant Warranty on Demand Service Campaigns, and automate the publication of campaigns to dealers and markets.

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Carry out preventive action

Empower your organization with pre-defined preventive action templates tailored for standard actions such as line countermeasures, supplier quality issues, and more.

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Form budget approval reports

Establish a seamless linkage between corrective actions and formal budget approval reports, which are sent to the senior management based on the amount and sensitivity of the actions.

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Perform reporting and analytics

Augment your quality analysis and enable data-driven actions with our comprehensive suite of predefined reports that focus on key quality metrics.

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Enhance the quality of your products and services and optimize TCO

Benefits

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Customer service

Deliver superior customer experiences for your products, powered by AI.

Service Contracts

Streamline aftermarket experiences with flexible contracts, customizable invoices, and smart claims submission.

Service Parts

Ensure the availability of the right parts at the right place and time.

Supplier Recovery

Automate and streamline processes to build strong partnerships with suppliers and minimize errors.

Warranty Management

Regenerate post-sales services with AI-driven warranty management for superior customer satisfaction.

Field service

Empower your field technicians with real-time, actionable insights for efficient field service management.

Recalls

Simplify the recall process with our user-friendly system that includes built-in automated notifications.

Audit

Efficiently plan and execute audits and find actionable insights with our AI-powered audits.

Service Intelligence

Boost warranty and claim processing, minimize downtimes, and forecast machine failures with automated service intelligence.

Explore other offerings

Deliver superior customer experiences for your products, powered by AI.


Explore more

Automate and streamline processes to build strong partnerships with suppliers and minimize errors.

Explore more
Regenerate post-sales services with AI-driven warranty management for superior customer satisfaction.

Explore more
Empower your field technicians with real-time, actionable insights for efficient field service management.

Explore more
Simplify the recall process with our user-friendly system that includes built-in automated notifications.

Explore more

Efficiently plan and execute audits and find actionable insights with our AI-powered audits.

Explore more

Boost warranty and claim processing, minimize downtimes, and forecast machine failures with automated service intelligence.

Explore more

Let’s create new possibilities with technology