Create delightful post-sales experiences with customizable service contracts
Boost product value and capture cash flow with customized service contracts
Staying ahead of evolving customer needs and delivering top-notch service is the key to exceptional aftermarket journeys. Streamlining contract management processes call for special attention to ensure consistent and seamless aftermarket services.
Backed by intuitive technologies, Tavant’s Service Contracts Solution arms you with improved product value by simplifying customers’ post-sales journey with simple contract management, customizable invoices, and submitting intelligent claims.
Features
Configure, Price & QuoteCustomer management
Enable sales team to configure flexible contracts and quote contract options based on customer preferences
Effectively govern customer data including products, agreements contracts, quotations, customer locations, and buying records.
Digital service
bulletin
Enable efficient customer relations by making contract particulars, relevant inclusions, exclusions, add-ons, and terms and conditions with Digital Service Bulletins.
Notifications & Reminders Configure contracts
Share automated reminders to purchase Service Contracts before expiration and for scheduled routine maintenance plans
Align service contracts and agreements with customer needs and preferences by personalizing them.
Extended Warranty
Cover unplanned repairs and failures, and increase asset uptime, and customer satisfaction
Preventive Maintenance Claims
Auto-fill maintenance claims with relevant parts and labor, and track completion of purchased Service Contracts
Service Contract Analytics
Leverage analytics to improve revenue and profitability, by pricing Service Contracts to maximize profits
Configure, Price & QuoteCustomer management
Enable sales team to configure flexible contracts and quote contract options based on customer preferences
Effectively govern customer data including products, agreements contracts, quotations, customer locations, and buying records.
Digital service bulletin
Enable efficient customer relations by making contract particulars, relevant inclusions, exclusions, add-ons, and terms and conditions with Digital Service Bulletins.
Notifications & Reminders Configure contracts
Share automated reminders to purchase Service Contracts before expiration and for scheduled routine maintenance plans
Align service contracts and agreements with customer needs and preferences by personalizing them.
Extended Warranty
Cover unplanned repairs and failures, and increase asset uptime, and customer satisfaction
Preventive Maintenance Claims
Auto-fill maintenance claims with relevant parts and labor, and track completion of purchased Service Contracts
Service Contract Analytics
Leverage analytics to improve revenue and profitability, by pricing Service Contracts to maximize profits
Drive intuitive care across the service contracts lifecycle
Benefits
Price optimization
with AI
Maximize revenue with dynamic adjustment of contract prices based on customer insights, market trends, and contract terms
Easy contract
management
Manage all aspects of service contracts such as coverage, rates, and payout rules to dealer/service center
Define service
scheduling
Empower dealers to manage their scheduled service and customers to schedule service online or by email
Predict parts and service demand
with ML
Leverage Tavant’s AI/ML capabilities to forecast parts and service demands precisely
Price optimization
with AI
Maximize revenue with dynamic adjustment of contract prices based on customer insights, market trends, and contract terms.
Easy contract
management
Manage all aspects of service contracts such as coverage, rates, and payout rules to dealer/service center.
Define service
scheduling
Empower dealers to manage their scheduled service and customers to schedule service online or by email.
Predict parts and service demand with ML
Leverage Tavant’s AI/ML capabilities to forecast parts and service demands precisely.
Explore other offerings
Customer service
Deliver superior customer experiences for your products, powered by AI.
Quality management
Elevate service excellence and customer satisfaction through proactive detection of field failures and efficient management of service quality.
Service parts
Ensure the availability of the right parts at the right place and time.
Supplier Recovery
Automate and streamline processes to build strong partnerships with suppliers and minimize errors.
Warranty Management
Regenerate post-sales services with Tavant’s warranty management for superior customer satisfaction.
Field Service
Empower your field technicians with real-time, actionable insights for efficient field service management
Recalls
Simplify the recall process with our user-friendly system that includes built-in automated notifications.
Audits
Efficiently plan and execute audits and find actionable insights with our AI-powered audits.
Service Intelligence
Boost warranty and claim processing, minimize downtimes, and forecast machine failures with automated service intelligence.
Explore other offerings
Deliver superior customer experiences for your products, powered by AI.
Elevate service excellence and customer satisfaction through proactive detection of field failures and efficient management of service quality.
Elevate service excellence and customer satisfaction through proactive detection of field failures and efficient management of service quality.
Ensure the availability of the right parts at the right place and time.
Automate and streamline processes to build strong partnerships with suppliers and minimize errors.
Regenerate post-sales services with AI-driven warranty management for superior customer satisfaction.
Empower your field technicians with real-time, actionable insights for efficient field service management.
Simplify the recall process with our user-friendly system that includes built-in automated notifications.
Efficiently plan and execute audits and find actionable insights with our AI-powered audits.
Boost warranty and claim processing, minimize downtimes, and forecast machine failures with automated service intelligence.
