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Transforming Aftermarket Experiences: The Power of Service Lifecycle Management

The significance of providing exceptional aftermarket services cannot be overstated in today’s times as organizations strive to meet the dynamic expectations of their customers and stay competitive. Service Lifecycle Management (SLM) emerges as a powerful solution, seamlessly integrating various aspects of post-sales support to create a connected and customer-centric experience. In this blog post, we’ll […]

Embracing the Service Life Cycle Management Opportunity and the Challenges It Presents

More digital technology in more machines, increased capacity to transmit data, expanded data storage and faster data processing in the cloud, and the emergence of sophisticated artificial intelligence (AI) and machine learning (ML) have invigorated manufacturers’ interest and activity in service life cycle management (SLM). The ability to access and analyze so much information has […]

Service Contracts in Manufacturing: A Blueprint for Revenue Growth and Customer Loyalty

In today’s competitive manufacturing landscape, the imperative to stay ahead transcends the realm of producing high-quality products. Service contracts have evolved into a strategic cornerstone for manufacturers, providing an additional revenue stream, fostering customer loyalty, and delivering crucial insights into customer expectations. The symbiotic relationship between service contracts and manufacturer success hinges on the ability […]

From Warehouse to Customer: The Strategic Journey of Service Parts in Service Lifecycle Management

From Warehouse to Customer

Within the aftermarket world, service parts management assumes a pivotal role in upholding customer satisfaction and operational excellence. This blog explores the role of service parts management, its far-reaching influence on various stakeholders, and the nuanced challenges it presents alongside strategic solutions. The Significance of Service Parts in Service Lifecycle Management (SLM) Aftersales service transcends […]

From Cost Center To A Competitive Advantage: Warranty Management In Manufacturing Today

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We have all experienced that moment… staring at a dysfunctional product and wondering what the repairs will cost us. And more importantly… is the product still under warranty? As a customer, it seems like a solid and straightforward customer service process, yet the warranty management process is viewed as a manually intensive administrative task that’s […]

Electric Vehicles and their Impact on Automotive Warranty Management

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The falling costs of the lithium-ion battery pack, coupled with the rising concern of climate change, in addition to policy incentives, rising incomes, and technological advancements have pushed the adoption and sales of electric vehicles (EV) this last decade. The Growth of the EV Segment Bloomberg NEF’s Electric Vehicle Outlook study forecasts that EVs will […]