In this exclusive 30-minute webcast, industry experts Eric Arnum and Roshan Pinto explore how Agentic AI is revolutionizing these legacy processes—driving proactive claims handling, real-time contract validation, and intelligent service routing to elevate customer satisfaction and profitability.
Summary:
Field service technicians are critical to uptime and customer satisfaction. This episode reveals how AI Agents provide real-time intelligence and support to enhance technician effectiveness and service profitability. Topics include:
Real-Time Diagnostics: Use sensor and IoT data to identify issues before dispatch.
Parts Availability Checks: Instantly locate and recommend nearby parts.
Guided Repairs: Technician-specific workflows and instructions, powered by AI.
Predictive Maintenance: Avoid breakdowns with proactive, data-driven alerts.
Knowledge Management: AI surfaces manuals, notes, and insights instantly during service.
📅 Date Aired: March 29, 2025
⏱️ Duration: ~45 minutes
