Dealers often miss critical service opportunities due to delayed diagnostics and manual processes. In this episode, discover how Agentic AI leverages real-time IoT data—such as error codes and machine usage patterns—to automate diagnostics, trigger support cases, and guide dealers toward revenue-generating service actions. Learn how top OEMs and dealers are using AI to improve customer engagement, streamline service processes, and increase uptime.
Key Highlights:
- Maintenance Opportunity Insights: AI analyzes IoT data to identify high-priority machines and proactively recommend service or upsell outreach.
- Automated Diagnostic Alerts: Real-time translation of error codes into support tickets and dealer notifications.
- Revenue-Driven Dealer Outreach: AI-driven recommendations for customer communications—service bundles, parts offers, or bulletins.
- Future Use Cases: Predictive maintenance, autonomous parts replenishment, and dealer-AI feedback loops.
- Dealer Enablement: AI-powered access to manuals, notes, and collaborative tools to boost first-time fix rates.
Speakers:
Sarah Ledford, Knowledge and Data Development Manager at Kubota (LinkedIn)
Chetan Shah, Head of Program Management at Tavant (LinkedIn)
When:
June 27, 2025 | 10 a.m. PT / 7 p.m. CET
📅 Date Aired: June 27, 2025
⏱️ Duration: 30 minutes
