Business processes become complicated due to inefficient data sharing. Smart technologies may have brought some improvements with real-time insights about your business ecosystem, but it gets much tougher in the case of an organization dealing with large after-market operations, like in the event of warranty administration and management. A more efficient warranty management system should enhance OEM’s reach to its customers.
Numerous factors are affecting the warranty domain. And managing these factors becomes the primary goal for any manufacturing organization. The latest advancements in technology use cutting-edge Business Intelligence (BI) and corresponding Data Warehousing (DW) techniques. These methods are bundled into an advanced management system, which can help you establish more control over your business.
Stakeholder experience
Business houses willing to maximize their revenue function must empower their stakeholders such as service centers, dealers, distributors and so forth. It is necessary to exploit the capabilities of a linear integrated workflow, which will help reduce warranty costs. Organizations need to aim for maximum customer satisfaction, which can only come from a pleasant, hassle-free warranty claim experience.
Automation
Technology in this context should be advanced enough to process 90% claims in an automated manner with the help of BI. Such a system can manage complex processes, application data inputs, historical claim trends, data mining, and predictive analysis, and churn out useful results and reports in no time.
DW for benchmarking
With the use of advanced data warehousing techniques, coupled with robust warranty technology, your organization can keep track of the entire life cycle of the product, which would be beneficial in benchmarking the critical quality parameters.
Where does your current technology stand?
Does your warranty technology automatically draw references from the claim data with the benchmark data and churn out automatically generated quality reports? That is not the only aspect which is necessary. The technology should aid product development based on claims history as well.
Setting up the technology should also be simple. Industrial standards require it to be carried out within minutes and without the support of your internal IT department. A modular, in-house, platform-based architecture should help speed up the integration of the software with your organization’s IT landscape, which might include legacy systems. It should allow cost-effective future expansions as per your business needs as well.
It’s all about customer experience!
With the use of BI and advanced analytics, your customer can get the power of a mobile-based application, which can be used to make a claim. After a claim is recorded, instantaneously the software should analyze the policies and the procedure for claim disbursement. If it is necessary to summon a field staff, then the message should automatically be sent to the nearest available personnel. Only then can the customer walk away with an enhanced experience, helping create a better brand image and market reach.
Meet Tavant warranty experts at Booth #3 at 13th Annual Warranty Chain Management Conference (WCM) on Mar 7th-9th, 2017 in Tuscon, AZ
