Aftermarket revenues from fleet operators are not something manufacturers hope for. The usual feeling is that fleets handle damages, and it’s more cost-effective once the parts are availed. The challenge for techies was to provide the warranty business a technology that enables manufacturers to provide maintenance as conveniently as the in-house “service” fleet operators prefer.
Enterprise software systems can help manufacturers achieve high proximity to fleet personnel at a low cost. Previously, systems were known to shrink profits, but, these days, the acceptance of cloud systems benefit manufacturers with great aftermarket revenues from fleet, especially if the right development strategies are used.
So here we will give you five ways to judge a warranty management system, which can benefit fleet operators with unprecedented convenience; and you, with steady aftermarket revenues and customer satisfaction.
#1 Cloud-based systems can collate data and provide insights for decisions on vehicle investments and cost optimization. Try to deploy a software service which integrates fleet services, manufacturers like you, and service units on the cloud. It will let you develop a database of performance, parts quality, and improve on them.
#2 The cloud solution should also let you use GPS to deploy services at a win-win cost. An added benefit can sometimes be the RFID detection in cases of road emergencies. It proves when vehicle damages can be detected and signaled to manufacturers, who can send immediate help and medical assistance if the need is felt.
#3 Since manufacturing companies have service stations across the globe, what remains is a technology that puts them and new parts at the fingertips of fleet operators. There is no need to outsource the repair otherwise. Manufacturers like you must deploy a user-friendly interface where fleet personnel can update you and get real-time feedback on complaints.
#4 Rules-based warranty modules on the cloud will let operators access an interface and submit claims. On the same interface, the fleet operator can interact in real-time with the manufacturer on the issue. As a manufacturing company dealing with fleet personnel, you should be able to provide to-the-point explanations on claims processing.
#5 Go for agile development software service. If a certain warranty claims management policy is proving to be unfavorable, be it for the OEM, supplier or vehicle user, changes in the rules will prove extremely satisfying. And that is where agility in the software will prove profitable.
Fleet management operations, when supported with such cloud-based IT capability, can be implemented through smartphones. Mobile versions are becoming increasingly common these days. With software that is truly agile and flexible, fleet warranties can become cost efficient and simple to process.
Understanding the needs of fleet operators is important, because a large potential of aftermarket revenues lies there. Vehicle utilization and equipment optimization are some decisions which have to be made extra carefully by fleet operators. Everyday logistics are also a challenge to achieve. Calling up manufacturers to do the repairs, and then claiming warranty, are low on priority. The whole process needs to be as if manufacturers are where the fleets are.
