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How Automation of Warranty Processing Adds Happiness to Dealers, Service Centers, and Customers

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The sheer volume and complexity of warranty claims can be overwhelming for organizations. This makes fraud-check on claims quite cumbersome. But if precision is your motto, start by re-engineering slow manual processes. Wonder why? They are prone to errors and impede productivity. Strive to achieve maximum automation in the processing of claims. Automation comes with several benefits:

  1. Meticulous data extraction followed by validation
  2. Quicker claims processing
  3. Single version of truth across manufacturer/dealer/service-center locations, thus improving efficiency
  4. Transparency in the process

Let’s examine how the process flows with automation

The automation of warranty processing begins with claims. Technology allows customers to submit claims from any location. On the other hand, the organization is able to track the claims. The system allows manufacturers to set rules, so that claims on every product can be processed in a unique way, if necessary.

With the system automated, it is easy to validate claims efficiently. Minute details across various dealer locations can be confirmed in real time. It is also possible to route the claim details according to specific job codes, both within and outside the organization due to the cross-functional integration available in the system. The system helps track suppliers of the parts under claim. This speeds up parts-return and supplier recovery, and upholds trust and transparency. Further, payments can be made according to specific prevailing rates for a particular claim.

Here is how you stand to gain

  1. A user-friendly platform that simplifies and speeds up the claims process makes life easier for customers and service providers
  2. Total automation of processes that were earlier manual—submission of claim, routing of claim, parts return, supplier recovery, payments—ensures accuracy, reduces the drudgery of long-drawn paper work, and improves efficiency
  3. Accurate and reduced warranty payouts result in optimal performance
  4. Visibility and communication at every step of the lifecycle is improved
  5. The overall cost of warranty processing and associated administration comes down
  6. Errors related to warranty claims are reduced to a minimum
  7. Parts return and supplier recovery are made simpler and more transparent
  8. Fraudulent and duplicate claims are actively screened and totally eliminated

 

Down there, do you see happier customers, saved money, and more efficient delivery of services? I think I do.

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