As technology advances every day, so do customers’ expectations from manufacturers. To be competitive and to survive in the market, manufacturers must provide improved solutions with lower costs. These goals can be achieved through mobility solutions.
1. Maintenance of Accurate Data
Unavailability of exact product and customer information is a major challenge in the warranty industry. Mobile solutions help in capturing that exact data. Field service personnel can visit the customer site and capture the proper customer address, contact information, usage details, and service information. Maintenance of proper data helps in providing the correct coverage and maintenance, which in turn, helps to reduce warranty costs. Proper data also gives insights about warranty problems.
2. Lower Transit Time
Field inspectors visiting the customer site can check machinery, perform the repair at the customer site, and update the problems directly from the mobile. The warranty team can start working on the case immediately. This reduces delays between various departments, speeds up the process and reduces the warranty costs.
3. Improved Process
Mobile solutions help in reducing paperwork. When using a manual process involving paperwork, there’s a chance valuable data could be missed. Mobile solutions help in avoiding duplicate entries and important data cannot be missed since everything is maintained electronically. Regular reminders are sent to dealers, contractors, and field inspectors. This improves the overall warranty process, which in turn reduces the total cost.
4. Real-Time Connectivity
Mobility solutions help in managing the process from any location. GPS monitors can be integrated with a vehicle to track its location. Telematics help to monitor the driving pattern of the vehicle, which reduces fraudulent claims and parts and service costs. It also helps to identify failures earlier, which helps to increase warranty cost savings later.
5. Increased Productivity
Mobility solutions provide an option for employees to contribute to business process even while not at the office, which increases productivity. For example, the warranty processes like Warranty Registration, Arrival Condition Report, and Inspection can be done during installation/delivery from the customer site itself. The warranty team can start working on the claims immediately. This helps in improving productivity, thereby reducing warranty costs.
