Many industries have been able to overcome their challenges by using the recent developments in data technology. It has helped organizations by providing them access to real-time data and streamlining most of their communication channels. Warranty service is one of the significant areas to have improved due to such developments. Manufacturers now depend on the cloud, real-time data, extensive databases, and interactive technologies.
Customers expect quick turnarounds and zero hassle when they need a vehicle part replaced through warranty. Manufacturers earlier felt unprepared to meet such expectations because recovering the cost without occasional misses was difficult. Missed opportunities in supplier recovery result from sluggish processes. Although protocols and contracts between suppliers and manufacturers exist, customer often feel neglected due to disputes.
This difficulty can be resolved with an IT implementation that puts the manufacturers in an interactive mode with their suppliers. To support such a system, accurate verification and rules-based algorithms are necessary.
Sourcing history is an important data set in warranty technology used by manufacturers. Machine and vehicle parts can be assigned unique codes and mapped to specific suppliers for accurate identification when the need arises. Although this process can be automated, the system can be complemented with an interactive dispute management system. It will help the two parties resolve exceptions in real time.
As soon as a warranty claim is raised, the verification process can take into consideration if a supplier needs to be charged or penalized for low quality products according to the contract. This is possible if a complaint is recognized and mapped to its root cause analysis. With an automation system designed to perform checks, manufacturers can reduce their supplier recovery turnarounds to days, or even a single day, in spite of accurate and rigorous verifications.
Even now, many manufactures are riddled with tedious methods of supplier identification and managing inventory risk. They can be the biggest hurdles to delivering prompt warranty service, especially with the kind of consistency that will help the brand value.
Manufacturers need to avoid the rigmarole of supplier recovery and also avoid delays and disputes so that turnarounds are under control and superior warranty service results from streamlined supplier recovery management. Technology plays a key role in making a difference.
Warranty management systems are required to facilitate manufacturers with adequate data so that they can identify failure and standards violation patterns and never incur a loss due to their suppliers. To avoid blurry interpretations of contracts, a rules-based, interactive cloud system can help resolve issues quickly when warranty claims are being processed.
