While application support in the global software services industry is often treated as status quo maintenance, at Tavant, we see this as an opportunity to showcase continued improvement and excellence. We consider application support as no different from an innovation lab where new ideas are generated and implemented.
In this blog, we will discuss Tavant Warranty Management System (TWMS) during its support phase and analyze its growth and evolution over the years.
On November 21, 2005 TWMS went live and in 9 years of Tavant Support, the system has seen tremendous growth.
Milestones in TWMS’s evolution (2006 to 2014):
- The Warranty system auto processed a hundred times more claims than it did in the year 2006
- The Recovery module registered seven time’s growth
- The system processed 235 percent more claims, i.e. over 29 percent average annual growth
- Recovery claims were generated for 7 percent of the warranty claims in 2007 versus 21 percent today
- The TWMS has so far processed 1.7 million claims, i.e. net worth US$791 million
In Tavant, we have always believed in holistic growth, and this is evident in our application development and support processes. TWMS and its accompanying accomplishments were possible because care was taken to ensure that innovation happened in every module to offer efficiency, automation and better performance.
Processes that enable these accomplishments:
Processes that enable these accomplishments:
- TWMS helps businesses to process claims faster and with minimal effort, by ramping up to automatically process claims
- Auto-processing is achieved through complex business rules using a powerful business rules engine
- It simplifies the process through which a dealer or user can file claims.
- TWMS helps to save claim filing and processing time by auto-populating known fields with the help of an intelligent processing engine
- It has effective recovery generation options and auto recovery initiation engines
- It offers multiple admin configuration setups to tweak the system flow as per business needs
- Tavant Warranty Management System is only an example of how Tavant Support evolves an application and helps businesses to grow.
We believe excellence is not something to be achieved, but to be continuously pursued.
