Unlocking efficiency, empowering service excellence
Transform Field Service Operations To Accelerate Fix Rates and Cut Service Costs
Customer expectations for speed and reliability have never been higher—and reactive service models can’t keep up. Field.AI equips service teams with the intelligence and tools they need to stay ahead. By predicting issues before they occur, optimizing technician schedules, and delivering real-time, context-aware guidance, Field.AI turns every service call into a faster, smarter, and more efficient resolution with higher first-time fix rates, lower service costs, and consistently stronger customer satisfaction, delivered at scale.
AI Agent for Intelligent Field Service Management
Service Request Agent
The Service Request Agent automates and manages service requests end-to-end, streamlining work order creation, task tracking, and completion. It captures key details like time, materials, and technician notes, while providing real-time visibility into job progress, helping teams respond faster, reduce errors, and improve service accountability.
Smart Dispatch Agent
The Smart Dispatch Agent intelligently assigns technicians to the right jobs based on their skills, location, and availability. By optimizing scheduling decisions, it increases technician utilization (by up to 15%), improves response times, and raises first-time fix rates, all while reducing labor costs and boosting customer satisfaction.
Virtual Support Agent
The Virtual Support Agent equips technicians with instant access to repair procedures, troubleshooting guides, and contextual knowledge, right at the point of service. It improves technician productivity, accelerates issue resolution, and reduces escalations. By enabling more first-time fixes, it elevates both operational efficiency and the end-customer experience.
Features
AI smart search
Pull and organize data from various resources such as service history, equipment preferences, technician interactions, knowledge articles, cases, videos, and manuals for an all-encompassing view of your operations, aiding in informed decision-making.
Service and parts predictions
Leverage machine learning and historical data to forecast service requirements and predict parts usage. Enable proactive maintenance planning, optimize inventory management, and efficiently allocate resources to improve service delivery and customer satisfaction.
Real-time visibility
Get instant and up-to-date insights into field operations, allowing businesses to monitor technician locations, track service requests, and dynamically allocate resources. Additionally, elicit timely responses, enable proactive decision-making, and enhance operational efficiency.
AI chatbots
Provide automated and intelligent support to customers and field technicians through AI chatbots that assist with troubleshooting, answering common queries, and guiding users through self-service options, resulting in faster issue resolution, improved customer satisfaction, and reduced workload for support teams.
MTTR, MTBF, and fix rate
Analyze KPIs such as mean time to repair (MTTR), mean time between failures (MTBF), and fix rate to get actionable insights that measure, monitor, and continuously improve field service operations.
Causal parts probabilities
Utilize historical data and advanced algorithms to determine the likelihood of specific parts causing equipment failures or issues. Enable your team to proactively stock and replace parts, minimize downtime, and improve overall service efficiency.
Workforce and route optimization
Consider factors such as technician skills, location, availability, and service requests to improve efficiency, reduce travel time, and enhance customer satisfaction by ensuring the right technician is assigned at the right time.
AI smart search
Pull and organize data from various resources such as service history, equipment preferences, technician interactions, knowledge articles, cases, videos, and manuals for an all-encompassing view of your operations, aiding in informed decision-making.
Service and parts predictions
Leverage machine learning and historical data to forecast service requirements and predict parts usage. Enable proactive maintenance planning, optimize inventory management, and efficiently allocate resources to improve service delivery and customer satisfaction.
Real-time visibility
Get instant and up-to-date insights into field operations, allowing businesses to monitor technician locations, track service requests, and dynamically allocate resources. Additionally, elicit timely responses, enable proactive decision-making, and enhance operational efficiency.
AI chatbots
Provide automated and intelligent support to customers and field technicians through AI chatbots that assist with troubleshooting, answering common queries, and guiding users through self-service options, resulting in faster issue resolution, improved customer satisfaction, and reduced workload for support teams.
MTTR, MTBF, and fix rate
Analyze KPIs such as mean time to repair (MTTR), mean time between failures (MTBF), and fix rate to get actionable insights that measure, monitor, and continuously improve field service operations.
Causal parts probabilities
Utilize historical data and advanced algorithms to determine the likelihood of specific parts causing equipment failures or issues. Enable your team to proactively stock and replace parts, minimize downtime, and improve overall service efficiency.
Workforce and route optimization
Consider factors such as technician skills, location, availability, and service requests to improve efficiency, reduce travel time, and enhance customer satisfaction by ensuring the right technician is assigned at the right time.
Find out how you can ensure customer delight with intuitive field service
Benefits
Real-time
insights
Enable businesses to make proactive and immediate decisions based on the most up-to-date information.
Industry-specific
expertise
Enable standardization and exponentially reduce data engineering investments.
Advanced predictive
capabilities
Utilize ML models to forecast future trends, anomalies, or potential issues based on historical and real-time data.
Wide choice
AI models
Various AI Models that seamlessly and securely run on your data and store insights in your subscription.
APIs that offer
flexibility
APIs to build or run solutions analytics, reports, and dashboards.
Real-time insights
Enable businesses to make proactive and immediate decisions based on the most up-to-date information
Industry specific expertise
Enable standardization and exponentially reduce data engineering investments
Advanced predictive capabilities
Utilize ML models to forecast future trends, anomalies, or potential issues based on historical and real-time data
Wide choice AI models
Various AI Models that seamlessly and securely run on your data and store insights in your subscription
APIs that offer flexibility
APIs to build or run solutions analytics, reports, and dashboards
Explore other offerings
Contract.AI
Gain insights into contract performance, compliance, and profitability with advanced analytics and AI-powered recommendations.
Warranty.AI
Optimize warranty costs, claims processing, and customer satisfaction with data-driven insights and predictive analytics.
Price.AI
Maximize revenue and margin by setting optimal prices based on market conditions, customer behavior, and competitive intelligence.
Quality.AI
Improve product quality, reduce defects, and enhance customer loyalty with real-time quality monitoring and root cause analysis.
Connect.AI
Enhance customer engagement and retention by leveraging data from multiple sources and channels to deliver personalized and relevant experiences.
Explore other offerings
Maximize revenue and margin by setting optimal prices based on market conditions, customer behavior, and competitive intelligence.
Improve product quality, reduce defects, and enhance customer loyalty with real-time quality monitoring and root cause analysis.
Enhance customer engagement and retention by leveraging data from multiple sources and channels to deliver personalized and relevant experiences.
AI-Powered Field Services for Enhanced Efficiency
Improve field operations, optimize resource allocation, and reduce downtime with AI-driven Field.AI insights.
