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Unlocking efficiency, empowering service excellence

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Transforming field service excellence through actionable insights

Field.AI is a revolutionary solution that harnesses advanced analytics techniques and machine learning algorithms to help organizations gain a comprehensive understanding of their service delivery processes, resource utilization, and customer satisfaction levels. With Field.AI, organizations can uncover valuable patterns, trends, and areas for improvement from their data. These insights help businesses stay ahead of the game as they enhance decision-making enabling businesses to proactively address issues, streamline workflows, and allocate resources effectively. 

With a focus on key performance indicators such as response time, first-time fix rate, and technician productivity, TAVANT’s Field.AI enables companies to improve operational efficiency, reduce costs, and deliver exceptional customer experiences.

Features

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AI smart search

Pull and organize data from various resources such as service history, equipment preferences, technician interactions, knowledge articles, cases, videos, and manuals for an all-encompassing view of your operations,  aiding in informed decision-making.

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Service and parts predictions​

Leverage machine learning and historical data to forecast service requirements and predict parts usage. Enable proactive maintenance planning, optimize inventory management, and efficiently allocate resources to improve service delivery and customer satisfaction.

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Real-time visibility

Get instant and up-to-date insights into field operations, allowing businesses to monitor technician locations, track service requests, and dynamically allocate resources. Additionally, elicit timely responses, enable proactive decision-making, and enhance operational efficiency.

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AI chatbots​

Provide automated and intelligent support to customers and field technicians through AI chatbots that assist with troubleshooting, answering common queries, and guiding users through self-service options, resulting in faster issue resolution, improved customer satisfaction, and reduced workload for support teams.

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MTTR, MTBF, and fix rate

Analyze KPIs such as mean time to repair (MTTR), mean time between failures (MTBF), and fix rate to get actionable insights that measure, monitor, and continuously improve field service operations.

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Causal parts probabilities

Utilize historical data and advanced algorithms to determine the likelihood of specific parts causing equipment failures or issues. Enable your team to proactively stock and replace parts, minimize downtime, and improve overall service efficiency.

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Workforce and route optimization​

Consider factors such as technician skills, location, availability, and service requests  to improve efficiency, reduce travel time, and enhance customer satisfaction by ensuring the right technician is assigned at the right time.

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Find out how you can ensure customer delight with intuitive field service

Benefits

Explore other offerings

Contract.AI

Gain insights into contract performance, compliance, and profitability with advanced analytics and AI-powered recommendations.

Warranty.AI

Optimize warranty costs, claims processing, and customer satisfaction with data-driven insights and predictive analytics.

Price.AI

Maximize revenue and margin by setting optimal prices based on market conditions, customer behavior, and competitive intelligence.

Quality.AI

Improve product quality, reduce defects, and enhance customer loyalty with real-time quality monitoring and root cause analysis.

Connect.AI

Enhance customer engagement and retention by leveraging data from multiple sources and channels to deliver personalized and relevant experiences.

Explore other offerings

Gain insights into contract performance, compliance, and profitability with advanced analytics and AI-powered recommendations.

Explore more

Optimize warranty costs, claims processing, and customer satisfaction with data-driven insights and predictive analytics.

Explore more

Maximize revenue and margin by setting optimal prices based on market conditions, customer behavior, and competitive intelligence.

Explore more

Improve product quality, reduce defects, and enhance customer loyalty with real-time quality monitoring and root cause analysis.

Explore more

Enhance customer engagement and retention by leveraging data from multiple sources and channels to deliver personalized and relevant experiences.

Explore more

Let’s create new possibilities with technology