Get productivity and field service excellence at your fingertips
Elevate your field operations with advanced tools and technologies
In today’s fast-paced business landscape, it is crucial that manufacturers shift their approach from a reactive stance to a proactive strategy. At Tavant, we understand the evolving dynamics of field service operations. By harnessing the power of connected technologies, analytics, and AI/ML, we’ve developed a field service management solution that empowers organizations to thrive in this new era.
With our comprehensive solution, field service teams gain access to actionable insights and a 360° view of their customers, machines, and field technicians to make informed decisions, streamline processes, and optimize productivity. Our solution equips your teams with the tools they need to proactively address issues, predict maintenance needs, enhance customer experience, and drive revenue growth.
Features
Technician management and monitoring
Efficiently manage and monitor your field service technicians with real-time insights, performance tracking, and streamlined coordination.
Work order creation
Create and manage work orders seamlessly. Streamline the process, assign tasks, and track progress, ensuring efficient and timely service delivery.
Vehicle location tracking
Track the location of your vehicles in real-time. Enhance efficiency, optimize routes, and improve response times for superior customer service and operational effectiveness.
Scheduling and order management
Effortlessly schedule and manage orders for your field service operations. Optimize resource allocation, streamline workflows, and ensure timely execution for exceptional service delivery.
Route optimization
Maximize efficiency and minimize travel time. Utilize advanced algorithms to optimize routes, reduce fuel costs, and enhance technician productivity, resulting in streamlined operations and improved customer service.
Real-time updates on job status
Stay informed with real-time updates on job status. Our solution provides instant visibility into progress, enabling effective coordination, prompt decision-making, and exceptional customer communication.
Access to knowledge repository
Access a comprehensive knowledge repository with essential information, manuals, and troubleshooting guides, empowering technicians with instant information on valuable resources for efficient problem-solving and service excellence.
Parts and inventory management
Efficiently manage parts and inventory for your field service operations. Enable accurate tracking, replenishment, and optimization of stock levels, so that technicians have the right parts at the right time for seamless service delivery.
Customer portals
Enhance customer engagement and satisfaction with our portals designed specifically for field service operations. Enable self-service options, provide real-time updates, and facilitate seamless communication for a personalized and transparent customer experience.
Machine failure prediction
Leverage the power of machine learning and predictive analytics for field service operations. Detect patterns, analyze data, and predict machine failures, enabling proactive maintenance and minimizing downtime for optimized operational efficiency.
IoT and analytics
Capture real-time data, gain actionable insights, and optimize operations for improved productivity, cost-efficiency, and superior customer service.
Integrated service lifecycle management
Streamline your field service operations from service request to resolution, optimize workflows, enhance collaboration, and deliver exceptional customer experiences for sustainable business growth.
Technician management and monitoring
Efficiently manage and monitor your field service technicians with real-time insights, performance tracking, and streamlined coordination.
Work order
creation
Create and manage work orders seamlessly. Streamline the process, assign tasks, and track progress, ensuring efficient and timely service delivery.
Vehicle location
tracking
Track the location of your vehicles in real-time. Enhance efficiency, optimize routes, and improve response times for superior customer service and operational effectiveness.
Scheduling and
order management
Effortlessly schedule and manage orders for your field service operations. Optimize resource allocation, streamline workflows, and ensure timely execution for exceptional service delivery.
Route
optimization
Maximize efficiency and minimize travel time. Utilize advanced algorithms to optimize routes, reduce fuel costs, and enhance technician productivity, resulting in streamlined operations and improved customer service.
Real-time updates
on job status
Stay informed with real-time updates on job status. Our solution provides instant visibility into progress, enabling effective coordination, prompt decision-making, and exceptional customer communication.
Access to
knowledge repository
Access a comprehensive knowledge repository with essential information, manuals, and troubleshooting guides, empowering technicians with instant information on valuable resources for efficient problem-solving and service excellence.
Parts and
inventory management
Efficiently manage parts and inventory for your field service operations. Enable accurate tracking, replenishment, and optimization of stock levels, so that technicians have the right parts at the right time for seamless service delivery.
Customer
portals
Enhance customer engagement and satisfaction with our portals designed specifically for field service operations. Enable self-service options, provide real-time updates, and facilitate seamless communication for a personalized and transparent customer experience.
Machine failure
prediction
Leverage the power of machine learning and predictive analytics for field service operations. Detect patterns, analyze data, and predict machine failures, enabling proactive maintenance and minimizing downtime for optimized operational efficiency.
IoT and
analytics
Capture real-time data, gain actionable insights, and optimize operations for improved productivity, cost-efficiency, and superior customer service.
Integrated service lifecycle management
Streamline your field service operations from service request to resolution, optimize workflows, enhance collaboration, and deliver exceptional customer experiences for sustainable business growth.
Gain 360° view of customer and product data
Benefits
Contactless
service
Ensure safety and convenience with contactless service for your field operations. Leverage our services to minimize physical interaction, enable remote diagnostics, and provide a seamless, touchless experience for both technicians and customers.
Manage operations
on-the-go
Effortlessly manage field service operations on-the-go with our mobile solution. Access critical information, assign tasks, track progress, and communicate with your team in real-time, empowering you to stay productive wherever you are.
Intelligent
maintenance
Unlock the power of intelligent maintenance with AI and predictive analytics to proactively identify your maintenance needs, optimize equipment performance, and minimize downtime.
Intelligent
maintenance
Unlock the power of intelligent maintenance with AI and predictive analytics to proactively identify your maintenance needs, optimize equipment performance, and minimize downtime.
Contactless service
Ensure safety and convenience with contactless service for your field operations. Leverage our services to minimize physical interaction, enable remote diagnostics, and provide a seamless, touchless experience for both technicians and customers
Manage operations
on-the-go
Effortlessly manage field service operations on-the-go with our mobile solution. Access critical information, assign tasks, track progress, and communicate with your team in real-time, empowering you to stay productive wherever you are
Make actionable
decisions
Make informed and actionable decisions for your field service operations with our solution. Leverage real-time data, analytics, and insights to optimize resource allocation, improve efficiency, and drive continuous improvement in your service delivery
Intelligent
maintenance
Unlock the power of intelligent maintenance with AI and predictive analytics to proactively identify your maintenance needs, optimize equipment performance, and minimize downtime
Explore other offerings
Customer service
Deliver superior customer experiences for your products, powered by AI.
Service Contracts
Streamline aftermarket experiences with flexible contracts, customizable invoices, and smart claims submission.
Service Parts
Ensure the availability of the right parts at the right place and time.
Supplier Recovery
Automate and streamline processes to build strong partnerships with suppliers and minimize errors.
Warranty Management
Regenerate post-sales services with AI-driven warranty management for superior customer satisfaction.
Quality Management
Elevate service excellence and customer satisfaction through proactive detection of field failures and efficient management of service quality.
Recalls
Simplify the recall process with our user-friendly system that includes built-in automated notifications.
Audits
Efficiently plan and execute audits and find actionable insights with our AI-powered audits.
Service Intelligence
Boost warranty and claim processing, minimize downtimes, and forecast machine failures with automated service intelligence.
Explore other offerings
Deliver superior customer experiences for your products, powered by AI.
Streamline aftermarket experiences with flexible contracts, customizable invoices, and smart claims submission.
Ensure the availability of the right parts at the right place and time.
Automate and streamline processes to build strong partnerships with suppliers and minimize errors.
Regenerate post-sales services with AI-driven warranty management for superior customer satisfaction.
Elevate service excellence and customer satisfaction through proactive detection of field failures and efficient management of service quality.
Simplify the recall process with our user-friendly system that includes built-in automated notifications.
Efficiently plan and execute audits and find actionable insights with our AI-powered audits.
Boost warranty and claim processing, minimize downtimes, and forecast machine failures with automated service intelligence.
