Streamline recalls management with an automated system
Automated notifications to manage the creation, publication, and completion of recalls
Recalls are inevitable in the manufacturing industry, but they can also be costly and time-consuming. Tavant’s meticulously engineered recalls module seamlessly integrates into your Service Lifecycle Management system. Leveraging AI/ML and analytics, our soultion enables you to identify potential recall risks, notify customers and dealers, track and monitor recall progress, and analyze recall performance.
With its highly intuitive interface, administrators can effortlessly generate and release recall notices. Our automated notification reminders ensure prompt communication, driving higher completion rates. Enhancing customer satisfaction and showcasing your commitment to exceptional quality, our streamlined module safeguards your brand’s reputation.
Features
End-to-end recall administration
Effortlessly configure recalls and enforce field measures by setting start and stop dates. Quickly add units using filters to search for specific products.
Pre-defined recall categories
Our recall categories come pre-built with rules that determine varying levels of awareness for other users. These rules even include provisions to halt warranty claims until safety campaigns are successfully completed.
Recall claim creation
To effectively track the completion of recalls on each unit, our system captures recall claims. Templated claims are automatically generated for each recall, streamlining the submission process by auto-filling the necessary information for faster claim submission.
Compliance tracking
Effortlessly track recalls through our robust reporting features, allowing analysts to swiftly identify any incomplete recalls and associated costs.
Pause and cancel recalls
With our solution in place, administrators have the power to conveniently pause recalls, resuming them when parts become available, or even cancel them altogether if a new resolution is being planned.
Real-time notification and reminders
Ensure awareness of a unit with active recall by utilizing a variety of notification methods, including banners, red flags, and emails. These different types of notifications serve to effectively communicate the presence of a recall, keeping users well-informed.
End-to-end recall administration
Effortlessly configure recalls and enforce field measures by setting start and stop dates. Quickly add units using filters to search for specific products.
Pre-defined recall categories
Our recall categories come pre-built with rules that determine varying levels of awareness for other users. These rules even include provisions to halt warranty claims until safety campaigns are successfully completed.>
Recall claim creation
To effectively track the completion of recalls on each unit, our system captures recall claims. Templated claims are automatically generated for each recall, streamlining the submission process by auto-filling the necessary information for faster claim submission.
Compliance tracking
Effortlessly track recalls through our robust reporting features, allowing analysts to swiftly identify any incomplete recalls and associated costs.
Pause and cancel recalls
With our solution in place, administrators have the power to conveniently pause recalls, resuming them when parts become available, or even cancel them altogether if a new resolution is being planned.
Real-time notification and reminders
Ensure awareness of a unit with active recall by utilizing a variety of notification methods, including banners, red flags, and emails. These different types of notifications serve to effectively communicate the presence of a recall, keeping users well-informed.
Move towards efficient, compliant, and customer-approved recall management
Benefits
Pre-configured
categories
Predefined rules and user awareness levels, including provisions to prioritize safety recalls before processing warranty claims.
Customizable
systems
Effortlessly configure recalls and field measures by setting start and stop dates and applying filters to search for specific products.
Efficient
tracking
Efficiently track recalls through comprehensive reporting features to swiftly identify incomplete recalls and associated costs with ease.
Pre-configured
categories
Predefined rules and user awareness levels, including provisions to prioritize safety recalls before processing warranty claims
Customizable systems
Effortlessly configure recalls and field measures by setting start and stop dates and applying filters to search for specific products
Efficient tracking
Efficiently track recalls through comprehensive reporting features to swiftly identify incomplete recalls and associated costs with ease
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Service Parts
Ensure the availability of the right parts at the right place and time.
Supplier Recovery
Automate and streamline processes to build strong partnerships with suppliers and minimize errors.
Warranty Management
Regenerate post-sales services with AI-driven warranty management for superior customer satisfaction.
Quality Management
Elevate service excellence and customer satisfaction through proactive detection of field failures and efficient management of service quality.
Field service
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Audits
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Service Intelligence
Boost warranty and claim processing, minimize downtimes, and forecast machine failures with automated service intelligence.
Explore other offerings
Deliver superior customer experiences for your products, powered by AI.
Streamline aftermarket experiences with flexible contracts, customizable invoices, and smart claims submission.
Ensure the availability of the right parts at the right place and time.
Automate and streamline processes to build strong partnerships with suppliers and minimize errors.
Regenerate post-sales services with AI-driven warranty management for superior customer satisfaction.
Elevate service excellence and customer satisfaction through proactive detection of field failures and efficient management of service quality.
Empower your field technicians with real-time, actionable insights for efficient field service management.
Efficiently plan and execute audits and find actionable insights with our AI-powered audits.
Boost warranty and claim processing, minimize downtimes, and forecast machine failures with automated service intelligence.
