Elevate customer support to new heights with AI-driven experiences
Get the benefits of end-to-end service lifecycle solution with proactive partner support
From the moment you join us to your ongoing endeavors, we are there for you at every step. Our tailored solutions boost efficiency, profits, and customer service. We make this possible by providing our customers with exceptional care and support throughout the Service Lifecycle Management (SLM) process.
Features
Omnichannel
Enable multi-channel collaboration between customers and service teams – phone (CTI Integration), SMS, chat/chatbots, email, website forms.
Customer 360
Highly configurable service cloud console enables a single 360-degree view of customer details, past interactions, and quick actions for first-time, faster resolution.
Case Management
Improve customer support with multiple case creation options, case routing rules, task reminders, auto-generated responses, and more.
Entitlements and milestones
Get accurate insights into entitlements to ensure satisfactory customer handling and service
Knowledge management
Enable article management for internal and external audiences with intelligent contextual search.
Contextual search
With contextual search, the service teams benefit from the most relevant knowledge available easily and provide faster resolutions.
Features
Omnichannel
Enable multi-channel collaboration between customers and service teams – phone (CTI Integration), SMS, chat/chatbots, email, website forms.
Customer 360
Highly configurable service cloud console enables a single 360-degree view of customer details, past interactions, and quick actions for first-time, faster resolution.
Case management
Improve customer support with multiple case creation options, case routing rules, task reminders, auto-generated responses, and more.
Entitlements and milestones
Get accurate insights into entitlements to ensure satisfactory customer handling and service.
Knowledge management
Enable article management for internal and external audiences with intelligent contextual search.
Contextual search
With contextual search, the service teams benefit from the most relevant knowledge available easily and provide faster resolutions.
Find out how you can ensure customer delight with intuitive service efficiency
Benefits
Industry-driven
customer/partner
engagements
By actively involving our customers/partners throughout the SLM process, we provide personalized solutions to help them meet industry demands.
Direct access
to case and
associate data
Streamline your business processes by analyzing data from multiple use cases to provide customers with a seamless experience.
AI-enabled
reports
and dashboars
informed decisions for smarter business ourcomes.
On-the-go
through mobile
accessibility
Stay informed and connected, anytime and any place, with mobile accessibility offering the convenience of
Industry-driven
customer/partner engagements
By actively involving our customers/partners
throughtout the SLM process, we provide personalized
solutions to help them industry demands
Direct access
to case and associate data
Streamline your business processes by analyzing data
for multiple use cases to provide customer with a
seamless experience
AI-enabled reports
and dashboards
AI-enabled reoprts and actionable insights ensures informed decisions for smarter business ourcomes
On-the -go
through mobile
accessibility
Stay informed and connected, anytime and any place,
with mobile accessibility offering the convenience of
retriving and analyzing information for quick decisions
-
Industry-driven
customer/partner engagements By actively involving our customers/partners
throughtout the SLM process, we provide personalized
solutions to help them industry demands -
Direct access
to case and associate data Streamline your business processes by analyzing data
for multiple use cases to provide customer with a
seamless experience -
AI-enabled reports
and dashboards AI-enabled reoprts and actionable insights ensures informed decisions for smarter business ourcomes
-
On-the -go
through mobile
accessibility Stay informed and connected, anytime and any place,
with mobile accessibility offering the convenience of
retriving and analyzing information for quick decisions
Explore other offerings
Service contracts
Streamline aftermarket experiences with flexible contracts, customizable invoices, and smart claims submission.
Service parts
Ensure the availability of the right parts at the right place and time.
Field Service
Empower your field technicians with real-time, actionable insights for efficient field service management
Warranty Management
Regenerate post-sales services with Tavant’s warranty management for superior customer satisfaction.
Quality management
Elevate service excellence and customer satisfaction through proactive detection of field failures and efficient management of service quality.
Recalls
Simplify the recall process with our user-friendly system that includes built-in automated notifications.
Supplier Recovery
Automate and streamline processes to build strong partnerships with suppliers and minimize errors.
Audits
Efficiently plan and execute audits and find actionable insights with our AI-powered audits.
Service Intelligence
Boost warranty and claim processing, minimize downtimes, and forecast machine failures with automated service intelligence.
Explore other offerings
Streamline aftermarket experiences with flexible contracts, customizable invoices, and smart claims submission.
Ensure the availability of the right parts at the right place and time.
Ensure the availability of the right parts at the right place and time.
Ensure the availability of the right parts at the right place and time.
Empower your field technicians with real-time, actionable insights for efficient field service management
Regenerate post-sales services with AI-driven warranty management for superior customer satisfaction.
Elevate service excellence and customer satisfaction through proactive detection of field failures and efficient management of service quality.
Simplify the recall process with our user-friendly system that includes built-in automated notifications.
Automate and streamline processes to build strong partnerships with suppliers and minimize errors.
Efficiently plan and execute audits and find actionable insights with our AI-powered audits.
Boost warranty and claim processing, minimize downtimes, and forecast machine failures with automated service intelligence.
