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Elevate customer support to new heights with AI-driven experiences

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Get the benefits of end-to-end service lifecycle solution with proactive partner support

Every business aims for highly satisfied customers, improved operational efficiencies, and maximized profitability. That is why we at Tavant go above and beyond to support your journey with us.
From the moment you join us to your ongoing endeavors, we are there for you at every step. Our tailored solutions boost efficiency, profits, and customer service. We make this possible by providing our customers with exceptional care and support throughout the Service Lifecycle Management (SLM) process.

Features

Features

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Omnichannel

Enable multi-channel collaboration between customers and service teams – phone (CTI Integration), SMS, chat/chatbots, email, website forms.

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Customer 360

Highly configurable service cloud console enables a single 360-degree view of customer details, past interactions, and quick actions for first-time, faster resolution.

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Case management

Improve customer support with multiple case creation options, case routing rules, task reminders, auto-generated responses, and more.

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Entitlements and milestones

Get accurate insights into entitlements to ensure satisfactory customer handling and service.

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Knowledge management

Enable article management for internal and external audiences with intelligent contextual search.

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Contextual search

With contextual search, the service teams benefit from the most relevant knowledge available easily and provide faster resolutions.

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Find out how you can ensure customer delight with intuitive service efficiency

Benefits

  • Industry-driven
    customer/partner engagements

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    By actively involving our customers/partners
    throughtout the SLM process, we provide personalized
    solutions to help them industry demands

  • Direct access
    to case and associate data

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    Streamline your business processes by analyzing data
    for multiple use cases to provide customer with a
    seamless experience

  • AI-enabled reports
    and dashboards

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    AI-enabled reoprts and actionable insights ensures informed decisions for smarter business ourcomes

  • On-the -go
    through mobile
    accessibility

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    Stay informed and connected, anytime and any place,
    with mobile accessibility offering the convenience of
    retriving and analyzing information for quick decisions

Explore other offerings

Service contracts

Streamline aftermarket experiences with flexible contracts, customizable invoices, and smart claims submission.

Service parts

Ensure the availability of the right parts at the right place and time.

Field Service

Empower your field technicians with real-time, actionable insights for efficient field service management

Warranty Management

Regenerate post-sales services with Tavant’s warranty management for superior customer satisfaction.

Quality management

Elevate service excellence and customer satisfaction through proactive detection of field failures and efficient management of service quality.

Recalls

Simplify the recall process with our user-friendly system that includes built-in automated notifications.

Supplier Recovery

Automate and streamline processes to build strong partnerships with suppliers and minimize errors.

Audit

Efficiently plan and execute audits and find actionable insights with our AI-powered audits.

Service Intelligence

Boost warranty and claim processing, minimize downtimes, and forecast machine failures with automated service intelligence.

Explore other offerings

Streamline aftermarket experiences with flexible contracts, customizable invoices, and smart claims submission.

Explore more 

Ensure the availability of the right parts at the right place and time.

Explore more 

Ensure the availability of the right parts at the right place and time.

Explore more 

Ensure the availability of the right parts at the right place and time.

Explore more 

Empower your field technicians with real-time, actionable insights for efficient field service management

Explore more 

Regenerate post-sales services with  AI-driven warranty management for superior customer satisfaction.

Explore more 

Elevate service excellence and customer satisfaction through proactive detection of field failures and efficient management of service quality.

Explore more 

Simplify the recall process with our user-friendly system that includes built-in automated notifications.

Explore more 

Automate and streamline processes to build strong partnerships with suppliers and minimize errors.

Explore more 

Efficiently plan and execute audits and find actionable insights with our AI-powered audits.

Explore more 

Boost warranty and claim processing, minimize downtimes, and forecast machine failures with automated service intelligence.

Explore more 

Let’s create new possibilities with technology