Driving Transformation Beyond Digital
Digital is no longer a differentiator. It’s just table stakes. The word ‘Digital’ is almost clichéd now. Everyone has heard about it, and they have all jumped on the bandwagon. If you are an established bank or a lender, you must have already incorporated digital into your long-term strategy, and you are most probably thinking: […]
Unlocking the Secrets of Digital Transformation with Salesforce
Today’s consumers expect hyper-personalized and seamless user experiences when they interact with brands that include high-value communication across multiple channels and devices. Delivering that at every phase of the consumer lifecycle can undeniably strengthen a brand’s relationship with its audience; however, it requires data insights and a deep understanding of the customer journey. Companies of […]
Top 5 Sales Challenges that Salesforce Can Resolve Effectively
Impeccable customer service isn’t just a way of building customer loyalty; it’s also what sets you apart from your competitors and reflects your digital readiness. Salesforce® has been the game changer in achieving this. Today, customers expect you to deliver the right answer the first time, every time, on whichever channel they choose. Keeping up your […]
Re-invent Dealer Experience with AI Platform
The automotive and automotive aftermarket industries are some of the oldest and most established industries. Historically, these industries have faced less disruption than their equally-established counterparts. But aftermarket industry as a whole is drastically affected by several major disruptions, in particular, digitization, shifting competitive dynamics, and changing consumer preferences. And, unlike other sectors, it is […]
Empower your Aftermarket Business with Intelligent Decisions
The Changing Aftermarket Industry According to a global strategic business [i]report, the global automotive aftermarket industry is expected to reach $722.8 billion by 2020. This rising demand for aftermarket parts and services is driving new growth and revenue opportunities for automotive aftermarket organizations. Moreover, digital transformation is re-imagining the automotive industry. Platform-based innovation and hyper-connectivity […]
Transforming Customer Experience with AI
Eighty-five percent of customer relationships will take place without human interaction by 2020 and AI-derived business value will more than triple to $3.9 trillion by 2022, according to Gartner. By 2019, 40 percent of digital transformation initiatives will be supported by some cognitive computing or AI effort as predicted by IDC. Furthermore, Servion has forecasted that AI will […]
Customer Experience (CX) – The Secret Sauce of Digital Transformation
The past few years have seen a tumultuous change in the mortgage industry as many servicers struggle to keep pace with stringent regulatory requirements, increasing per-loan servicing costs, operational challenges, fragmented view of the customer and rising consumer expectations. But what if this reaction could be less about just keeping up with the changes and […]
The Magic of Clubbing Customer Experience & Text Analytics
Analytics-driven customer experiences are redefining the Customer Journeys in the Digital 2.0 world now. According to Gartner, “By 2020, with the help of AI, customers will be able to manage 85% of their relationship with the brand without interacting with a human.” Today’s digital-savvy customers live in an omnichannel world and transact with businesses in many […]
How to Increase ROI by Efficiently Capturing Leads From All Sources?
Lead generation is as old as the book, but in recent years digital channels have added a whole new chapter. Industries like consumer lending, automobiles, software, manufacturing and many others have turned to the Internet to generate sales leads. However, according to Econsultancy, only about 22% of businesses are satisfied with their conversion rates. Furthermore, for […]
The Fusion of AI and Cloud Computing in Consumer Lending
Digital transformation is the key to any organization’s survival. Compared to other industries, the consumer lending industry is slow in the process of transitioning from legacy platforms to digitized environments, 87% of the banks still use legacy systems. Consumer lending and servicing is loaded with data, involves long process times, and is driven by stringent compliance […]
