Optimize service excellence with
AI-powered audit management
Streamline audit management for enhanced service lifecycle excellence
Audits are key to ensuring operational excellence and regulatory compliance. Our solution simplifies the entire audit process, from planning to execution. By harnessing the power of AI and ML, our platform empowers you to conduct precise and efficient audits through AI/ML-driven dealer and claim assessments.
Gain easy access to historical audit records and leverage actionable findings to drive continuous improvement. From evaluating dealer performance and validating claim accuracy to upholding industry standards, our solution provides you with indispensable tools and insights for effective audit oversight. Strengthen your audit procedures, make well-informed decisions, and foster service excellence with Tavant’s comprehensive and robust audit module.
Features
Audit planning
Define goals and action plan with configurable options to enable an effective audit execution. Schedule audits in advance by site, department, suppliers, etc., with auto notification based on company policy.
Dealer and claim selection
Our auditing system offers a diverse range of record selection methods to cater to your specific needs. Choose from multiple options, such as utilizing filters, generating score-based selections through advanced analytics, or even opting for random sampling.
Audit history review
Access your audit history effortlessly by downloading past audits and conveniently reviewing them at any time. Our solution empowers you to use checklists on the go, providing you with a portable and efficient tool for conducting audits.
Audit execution
Capture essential information during audits by taking detailed notes and documenting findings. Categorize relevant discoveries and associate them with necessary actions, such as chargebacks, to ensure prompt resolution. Expand your initial summary into a comprehensive and thorough report, covering all aspects of the audit for a overview.
Audit category creation
Tailor your audit process to meet your specific requirements by selecting from a wide range of available audit categories. Attain the desired level of detailed audit management and obtain the results that align with your objectives.
Audit reporting
Enhance your auditing process with our preconfigured reports focusing on claim and dealer scores. These reports provide valuable insights and enable you to take data-driven actions based on the analysis. By leveraging these predefined reports, you can make informed decisions and drive impactful outcomes in your auditing efforts.
Audit planning
Define goals and action plan with configurable options to enable an effective audit execution. Schedule audits in advance by site, department, suppliers, etc. with auto notification based on company policy.
Dealer and claim selection
Our auditing system offers a diverse range of record selection methods to cater to your specific needs. Choose from multiple options such as utilizing filters, generating score-based selections through advanced analytics, or even opting for random sampling.
Audit history review
Access your audit history effortlessly by downloading past audits and conveniently reviewing them at any time. Our solution empowers you to use checklists on the go, providing you with a portable and efficient tool for conducting audits.
Audit execution
Capture essential information during audits by taking detailed notes and documenting findings. Categorize relevant discoveries and associate them with necessary actions, such as chargebacks, to ensure prompt resolution. Expand your initial summary into a comprehensive and thorough report, covering all aspects of the audit for a comprehensive overview.
Audit category creation
Tailor your audit process to meet your specific requirements by selecting from a wide range of available audit categories. Attain the desired level of detailed audit management and obtain the results that align with your objectives.
Audit reporting
Enhance your auditing process with our preconfigured reports focusing on claim and dealer scores. These reports provide valuable insights and enable you to take data-driven actions based on the analysis. By leveraging these predefined reports, you can make informed decisions and drive impactful outcomes in your auditing efforts.
Efficiency, compliance, insights: Streamlined audits for better decision-making
Benefits
Machine learning-
-based scoring
Leverage machine learning algorithms to score and flag suspicious warranty claims for potential auditing.
Goal setting and
action planning
Achieve effective audit execution by defining goals and action plans, tailored to your specific needs, through our configurable options.
Data-driven
auditing
Augment your auditing process with redefined reports around claim and dealer score to take data-driven actions.
Machine learning-based scoring
Leverage machine learning algorithms to score and flag suspicious warranty claims for potential auditing
Goal setting and action planning
Achieve effective audit execution by defining goals and action plans, tailored to your specific needs, through our configurable options
Data-driven
auditing
Augment your auditing process with redefined reports around claim and dealer score to take data-driven actions
Explore other offerings
Customer service
Deliver superior customer experiences for your products, powered by AI.
Service Contracts
Streamline aftermarket experiences with flexible contracts, customizable invoices, and smart claims submission.
Service Parts
Ensure the availability of the right parts at the right place and time.
Supplier Recovery
Automate and streamline processes to build strong partnerships with suppliers and minimize errors.
Warranty Management
Regenerate post-sales services with AI-driven warranty management for superior customer satisfaction.
Quality management
Elevate service excellence and customer satisfaction through proactive detection of field failures and efficient management of service quality.
Recalls
Simplify the recall process with our user-friendly system that includes built-in automated notifications.
Field service
Empower your field technicians with real-time, actionable insights for efficient field service management.
Service Intelligence
Boost warranty and claim processing, minimize downtimes, and forecast machine failures with automated service intelligence.
Explore other offerings
Deliver superior customer experiences for your products, powered by AI.
Streamline aftermarket experiences with flexible contracts, customizable invoices, and smart claims submission.
Ensure the availability of the right parts at the right place and time.
Automate and streamline processes to build strong partnerships with suppliers and minimize errors.
Regenerate post-sales services with AI-driven warranty management for superior customer satisfaction.
Elevate service excellence and customer satisfaction through proactive detection of field failures and efficient management of service quality.
Simplify the recall process with our user-friendly system that includes built-in automated notifications.
Empower your field technicians with real-time, actionable insights for efficient field service management.
Boost warranty and claim processing, minimize downtimes, and forecast machine failures with automated service intelligence.
