Elevate efficiency, drive revenue, and enhance customer experiences with GenAI
Enable Service Knowledge Management To Cut Resolution Times and Boost Productivity
When technicians spend too much time searching for information, service quality suffers. Knowledge.AI delivers the right expertise—repair guides, diagnostic steps, and parts information tailored to each role and service context. By surfacing knowledge proactively, it reduces search time, accelerates resolution, and empowers teams to deliver faster, smarter service at scale.
AI Agent for Intelligent Service Knowledge Management
Personalized Knowledge Recommender Agent
The Personalized Knowledge Recommender Agent improves service productivity by proactively suggesting the most relevant information based on each user’s role, service history, and current task. Whether it's a field technician needing a repair guide or a support agent seeking part specs, the agent surfaces precise content in context, cutting search time and improving first-time fix rates.
Knowledge Liaison Agent
The Knowledge Liaison Agent interprets natural language queries and contextual cues to pinpoint exactly what users need. It searches across fragmented repositories and delivers concise, actionable summaries, streamlining how teams find and apply knowledge. By reducing complexity and cognitive load, this agent helps service teams resolve issues faster and with greater confidence.
Features
Data Ingestion and Multimodal Capabilities
Fast configuration with aftermarket domain models and native connectivity to operational systems. Understand and process information from text, PDFs, audio, images, and videos.
Content Generation, Context Awareness, and Caching
Provide context-aware suggestions, responses, and recommendations. Persist conversation history and personalize responses for OEMs/Dealers.
Smart Search and Copilot
Search, chat, converse, and troubleshoot using documents, images, audio, and video files. Summarize, recommend, and troubleshoot claims, cases, and warranty information.
Automation Agents
Recommend and execute actions such as case creation, warranty order creation, and claim entry.
Enterprise-Level Security
Implement access controls, flexible deployment, and data security to comply with stringent security and privacy regulations.
Future-Resilient Architecture
LLM-agnostic design leveraging existing data and software investments, ensuring adaptability and longevity in an evolving technological landscape.
Data Ingestion and Multimodal Capabilities
Examine and investigate warranty claims flagged as potentially fraudulent or suspicious, and utilize advanced analytics techniques to identify patterns, anomalies, and indicators of fraudulent behavior.
Content Generation, Context Awareness, and Caching
Provide context-aware suggestions, responses, and recommendations. Persist conversation history and personalize responses for OEMs/Dealers.
Smart Search and Copilot
Search, chat, converse, and troubleshoot using documents, images, audio, and video files. Summarize, recommend, and troubleshoot claims, cases, and warranty information.
Automation Agents
Recommend and execute actions such as case creation, warranty order creation, and claim entry.
Enterprise-Level Security
Implement access controls, flexible deployment, and data security to comply with stringent security and privacy regulations.
Future-Resilient Architecture
LLM-agnostic design leveraging existing data and software investments, ensuring adaptability and longevity in an evolving technological landscape.
Aftermarket 4.0 – A Consumer’s Perspective
Benefits
Real-time
insights
Enable businesses to make proactive and immediate decisions based on the most up-to-date information.
Industry-specific
expertise
Enable standardization and exponentially reduce data engineering investments.
Advanced predictive
capabilities
Utilize ML models to forecast future trends, anomalies, or potential issues based on historical and real-time data.
Wide choice
AI models
Various AI Models that seamlessly and securely run on your data and store insights in your subscription.
APIs that offer
flexibility
APIs to build or run solution analytics, reports, and dashboards.
Real-time insights
Enable businesses to make proactive and immediate decisions based on the most up-to-date information
Industry specific expertise
Enable standardization and exponentially reduce data engineering investments
Advanced predictive
capabilities
Utilize ML models to forecast future trends, anomalies, or potential issues based on historical and real-time data
Wide choice AI models
Various AI Models that seamlessly and securely run on your data and store insights in your subscription
APIs that offer flexibility
APIs to build or run solution analytics, reports, and dashboards
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Improve product quality, reduce defects, and enhance customer loyalty with real-time quality monitoring and root cause analysis.
Connect.AI
Enhance customer engagement and retention by leveraging data from multiple sources and channels to deliver personalized and relevant experiences.
Warranty.AI
Optimize warranty costs, claims processing, and customer satisfaction with data-driven insights and predictive analytics.
Gain insights into contract performance, compliance, and profitability with advanced analytics and AI-powered recommendations.
Maximize revenue and margin by setting optimal prices based on market conditions, customer behavior, and competitive intelligence.
Streamline field service operations, improve technician productivity, and increase customer satisfaction with real-time visibility and analytics.
Enhance customer engagement and retention by leveraging data from multiple sources and channels to deliver personalized and relevant experiences.
Optimize warranty costs, claims processing, and customer satisfaction with data-driven insights and predictive analytics.
GenAI-Powered Knowledge Management for Smarter Operations
Enhance technical services, automate knowledge tasks, and streamline content creation with AI-driven solutions.
