AFTERMARKET 4.0 – A Consumer’s Perspective
Who hasn’t heard of IoT? Who doesn’t know about Cloud Computing? Everybody, right! It is everywhere — in our homes, cars, home assistants, and phones. But did you know that it’s what organizations are using to improve their processes, their productivity and their profits? Probably not. With the advent of the steam engine came the […]
Aftermarket 4.0 – A Manufacturer’s Perspective
How many times have you faced the scorn of your customers because they could not return or claim warranty on your products? Have you ever wondered why, or if there was something you could do about it? As a customer myself, I have had more bad experiences than good when it comes to product returns […]
Incur Lower Warranty Cost While Generating Greater Revenue
In dealing with warranty packages, organizations around the globe are known to suffer leakage, of thousands of dollars, due to unoptimized claim-processing loopholes. It is advisable to improve how you administer and track all your warranty claims holistically, leaving zero room for false claims. To be able to improve profits, a closed-loop warranty system is […]
Extended Warranties: A Retrospection
In today’s competitive business environment, organizations are concentrating not just on sales but the aftermarket promises – made in the form of extended warranties. While people have been reading the abundant material, written by skeptics, on why extended warranties might do more harm than good, efficient contract management has proved to be the key to […]
HVAC Profitability: Defining Destiny
HVAC users are spread across the globe, living in diverse climates with increased maintenance requirements. The service contract for each machine often excludes vital parts, and that can be a cause for great customer grievance especially before certain seasons. Service charges also ply, as manufacturers are unable to provide free labor to their sizeable markets. […]
Introduction to Precision Agriculture Technology
Humankind has witnessed great progress, first with the industrial revolution, healthcare, information technology, followed by biotechnology, and more recently the big data revolution. Increased life expectancy, growing population and shrinking arable land have contributed to mounting pressure on traditional agriculture (and somewhat led to dispelling the agrarian myth). The adoption of technology and extensive potential […]
Solving the Problem of Inefficient Handling of Goods Return with Reverse Logistics
Have you felt that overlooking reverse logistics puts your organization behind others who master the discipline? If yes, it is not you alone, as there are many organizations yet to decide that reverse logistic is a strategic concern. However, it involves adopting the most efficient way of dealing with the process. Reverse logistics is the […]
Do Away with Unwieldy Warranty Challenges: BI & Data Warehousing
Business processes become complicated due to inefficient data sharing. Smart technologies may have brought some improvements with real-time insights about your business ecosystem, but it gets much tougher in the case of an organization dealing with large after-market operations, like in the event of warranty administration and management. A more efficient warranty management system should enhance OEM’s reach to […]
Gaining Competitive Edge with Connected, Data-Intensive Warranty Systems
Since raw data hardly serves any purpose, it needs to be analyzed. One of the biggest problems with the warranty business is huge quantities of data getting generated every second. This data, coming from various sources, needs to be analyzed. Data makes sense when channeled to specific points of input. Once the data is processed […]
How Automation of Warranty Processing Adds Happiness to Dealers, Service Centers, and Customers
The sheer volume and complexity of warranty claims can be overwhelming for organizations. This makes fraud-check on claims quite cumbersome. But if precision is your motto, start by re-engineering slow manual processes. Wonder why? They are prone to errors and impede productivity. Strive to achieve maximum automation in the processing of claims. Automation comes with […]
