Strengthen your after-sales service with
closed-loop warranty management
Unleash the hidden potential of warranty management
Originally viewed as a cost center, warranty management is now recognized as a powerful tool for boosting customer satisfaction and retention. Companies have realized that it could open new revenue streams, reduce costs of service parts, and enhance customer experience.
Tavant’s unified warranty management solution, powered by AI and advanced analytics, has shown incredible results for all stakeholders. From increased supplier recovery to reduced warranty costs, higher ROI, and delightful customer journeys, let Tavant lead the way for you. With a strong emphasis on warranty spend reduction, lower cycle time, compliance, and proper warranty payout, our cutting-edge solutions empower you to streamline processes, increase profitability, and enhance customer satisfaction.
Features
Warranty administration
Seamlessly manage essential aspects of warranty, including policy monitoring, fault codes, claims processing, registration, and flat rates.
Warranty claims management
Simplify claims processing, warranty authorizations, and recovery for OEMs and end users with Tavant’s robust warranty claims management.
Part returns
Leverage Tavant’s parts return management software to drive profitability and viability by efficiently managing part repairs, returns and refurbishment.
Supplier recovery
Proactively share repair information with suppliers, enabling them to claim warranty costs efficiently through the supplier portal.
Product registration
Simplify the product registration process and enhance warranty data accuracy by enabling customers to register their products effortlessly through web or mobile platforms, eliminating manual work.
Service campaign
Launch service campaigns and effectively notify impacted dealers and customers while also diligently tracking the completion rate.
Reporting and analytics
Get predefined reports based on key industry metrics, empowering you to generate actionable insights that fuel business growth.
Audit management
Get a 360-degree view of a claim, encompassing its entire lifecycle from creation to processing, approval, and ultimately, the audit stage.
Warranty administration
Seamlessly manage essential aspects of warranty, including policy monitoring, fault codes, claims processing, registration, and flat rates.
Warranty claims management
Simplify claims processing, warranty authorizations, and recovery for OEMs and end users with Tavant’s robust warranty claims management.
Part returns
Leverage Tavant’s parts return management software to drive profitability and viability by efficiently managing part repairs, returns and refurbishment.
Supplier recovery
Proactively share repair information with suppliers, enabling them to claim warranty costs efficiently through the supplier portal.
Product registration
Simplify the product registration process and enhance warranty data accuracy by enabling customers to register their products effortlessly through web or mobile platforms, eliminating manual work.
Service campaign
Launch service campaigns and effectively notify impacted dealers and customers while also diligently tracking the completion rate.
Reporting and analytics
Get predefined reports based on key industry metrics, empowering you to generate actionable insights that fuel business growth.
Audit management
Get a 360-degree view of a claim, encompassing its entire lifecycle from creation to processing, approval, and ultimately, the audit stage.
100% reduction of duplicate claims.
75% elimination of
paper-based processes. One product is all you need.
Benefits
Flexible payment
system
Our services do not come as a package; rather, clients can select the modules they need based on their requirements.
Seamless CRM
integration
Strengthen customer relationships with exceptional aftermarket service through the seamless synthesis of CRM with Salesforce
Scalable
infrastructure
With Tavant’s scalable infrastructure, you have the power to add or remove users based on responsibility and ownership
Agile setup of warranty
lifecycle modules
Tavant enables a quick set up of our warranty management modules without the need for IT support. Additionally, we offer 24×7 customer support.
Flexible payment
system
Our services do not come as a package; rather, clients can select the modules they need based on their requirements.
Seamless CRM
integration
Strengthen customer relationships with exceptional aftermarket service through the seamless synthesis of CRM with Salesforce.
Scalable
infrastructure
With Tavant’s scalable infrastructure, you have the power to add or remove users based on responsibility and ownership.
Explore other offerings
Customer service
Deliver superior customer experiences for your products, powered by AI.
Service Contracts
Streamline aftermarket experiences with flexible contracts, customizable invoices, and smart claims submission.
Service Parts
Ensure the availability of the right parts at the right place and time.
Supplier Recovery
Automate and streamline processes to build strong partnerships with suppliers and minimize errors.
Field service management
Empower your field technicians with real-time, actionable insights for efficient field service management.
Quality Management
Elevate service excellence and customer satisfaction through proactive detection of field failures and efficient management of service quality.
Recalls
Simplify the recall process with our user-friendly system that includes built-in automated notifications.
Audit
Efficiently plan and execute audits and find actionable insights with our AI-powered audits.
Service Intelligence
Boost warranty and claim processing, minimize downtimes, and forecast machine failures with automated service intelligence.
Explore other offerings
Deliver superior customer experiences for your products, powered by AI.
Streamline aftermarket experiences with flexible contracts, customizable invoices, and smart claims submission.
Ensure the availability of the right parts at the right place and time.
Empower your field technicians with real-time, actionable insights for efficient field service management.
Automate and streamline processes to build strong partnerships with suppliers and minimize errors.
Elevate service excellence and customer satisfaction through proactive detection of field failures and efficient management of service quality.
Simplify the recall process with our user-friendly system that includes built-in automated notifications.
Efficiently plan and execute audits and find actionable insights with our AI-powered audits.
Boost warranty and claim processing, minimize downtimes, and forecast machine failures with automated service intelligence.
