Captivate your customers with exceptional aftermarket experiences
AI-Powered Service Transformation
Delivering seamless customer experiences while maximizing service revenue is a challenge every manufacturer faces. Meeting evolving expectations requires more than process efficiency; it takes intelligent, connected systems that continuously learn and adapt.
Tavant’s AI-powered solutions work together to transform service into a true growth engine. Our AI-powered modules manage every step of the journey, from service requests and planning to spare parts forecasting, contract optimization, and warranty adjudication. They detect anomalies before failures occur, recommend the right next steps to field teams, and surface actionable insights in real time. The result is a smarter, customer-centric service ecosystem that improves uptime, accelerates resolution, and drives revenue at enterprise scale.
Service Lifecycle Management
Experience connected, autonomous service that seamlessly orchestrates every post-sale touchpoint, from warranty adjudication and customer support to audits, recalls, and supplier recovery. Our solutions anticipate issues before they arise, guide teams with the next best action, and continuously learn from every interaction, creating a smarter and more resilient service ecosystem.
Experience connected, autonomous service that seamlessly orchestrates every post-sale touchpoint, from warranty adjudication and customer support to audits, recalls, and supplier recovery. Our solutions anticipate issues before they arise, guide teams with the next best action, and continuously learn from every interaction, creating a smarter and more resilient service ecosystem.
Product offerings
At Tavant, our manufacturing products encompass a wide range of applications, including advanced front-end operational analytics, streamlined back-end order and warranty management, and numerous other functionalities that drive operational excellence.
Contract.AI
Enhance contract performance, improve profitability, mitigate risks, and strengthen customer relationships through personalized contract offerings and optimized pricing strategies. Streamline contract management processes, minimize revenue leakage, and maximize the value of your contractual relationships.
Warranty.AI
Unlock the full potential of warranty data, proactively address issues, improve product quality, and drive business growth. Tavant Warranty Analytics helps optimize your warranty processes, reduce costs, and enhance customer satisfaction by harnessing the power of AI and ML.
Price.AI
Price Analytics offers optimal parts pricing recommendations, competitive pricing analysis, and performance evaluation of pricing strategies. Monitor and receive alerts on price changes while effectively segmenting customers based on their price sensitivity.
Field.AI
Strengthen your company with advanced analytics that provides a complete understanding of service delivery processes, resource utilization, and customer satisfaction levels.
Quality.AI
Leverage data-driven insights to monitor machine performance, detect anomalies and deviations from normal operating conditions, and provide early warning alerts for timely interventions. Reduce recalls, improve customer satisfaction, and unlock the true potential of your operations with proactive quality analytics.
Connect.AI
Predict machine failures, estimate remaining useful life, and provide early warning alerts for proactive maintenance. Connect analytics enables businesses to detect anomalies and deviations from normal operating conditions by analyzing historical data and identifying patterns, allowing timely interventions.
Knowledge.AI
Enhance data management and user interactions with Gen AI-driven search, personalized Q&A, and Copilot integration. Automate tasks and generate knowledge content with ease for improved operational efficiency and customer experience.
Contract.AI
Enhance contract performance, improve profitability, mitigate risks, and strengthen customer relationships through personalized contract offerings and optimized pricing strategies. Streamline contract management processes, minimize revenue leakage, and maximize the value of your contractual relationships.
Warranty.AI
Unlock the full potential of warranty data, proactively address issues, improve product quality, and drive business growth. Tavant Warranty Analytics helps optimize your warranty processes, reduce costs, and enhance customer satisfaction by harnessing the power of AI and ML.
Price.AI
Price Analytics offers optimal parts pricing recommendations, competitive pricing analysis, and performance evaluation of pricing strategies. Monitor and receive alerts on price changes while effectively segmenting customers based on their price sensitivity.
Field.AI
Strengthen your company with advanced analytics that provides a complete understanding of service delivery processes, resource utilization, and customer satisfaction levels.
Quality.AI
Leverage data-driven insights to monitor machine performance, detect anomalies and deviations from normal operating conditions, and provide early warning alerts for timely interventions. Reduce recalls, improve customer satisfaction, and unlock the true potential of your operations with proactive quality analytics.
Connect.AI
Predict machine failures, estimate remaining useful life, and provide early warning alerts for proactive maintenance. Connect analytics enables businesses to detect anomalies and deviations from normal operating conditions by analyzing historical data and identifying patterns, allowing timely interventions.
Knowledge.AI
Enhance data management and user interactions with Gen AI-driven search, personalized Q&A, and Copilot integration. Automate tasks and generate knowledge content with ease for improved operational efficiency and customer experience.
Supercharge your business with Tavant’s Service Lifecycle Management by enhancing operations, service planning, customer delight, and data-driven decisions.
Service Intelligence
Reduce machine downtime, minimize maintenance costs, and enhance revenue by gaining valuable insights from warranty, claims, quality, contracts, IoT, and engineering.
Service Parts
Management
Streamline business operations with a single source of service data to accurately manage the planning, forecasting, pricing, returns, repair, recalls, and refurbishment of service parts.
Field Service
Management
Empower field service data teams with actionable insights and 360-degree knowledge of their customers, machines, and field technicians for an elevated service experience.
Service Contracts
Leverage Tavant’s service contracts solution that improves the product value with easy contract management, customizable invoices, and intelligent claims submission.
Supplier Recovery
Automate the management of supplier contracts, recovery from suppliers, and make informed decisions with Tavant’s supplier recovery solutions.
Recalls
Empower administrators to effortlessly create and publish recall notices, incorporating automated notification reminders, to effectively boost recall completion rates.
Audits
Conduct seamless audits with AI/ML-based dealer and claim scoring, facilitating efficient audit planning and execution, while enabling easy access to past audits and actionable findings.
Quality Management
Ensure superior quality management by leveraging an AI/ML-enabled system that proactively detects field failures, enabling timely detection of quality issues and quicker lead-time for service campaign rollouts.
Warranty Management
Streamline after sales processes, increase profitability, and enhance customer satisfaction with Tavant’s next generation warranty management software.
Customer Service
Enhance customer service by improving customer experience and product experience, utilizing analytical insights for swift issue resolution, seamless integration with warranty management, business rules automation, and precise coverage information.
Service Intelligence
Reduce machine downtime, minimize maintenance costs, and enhance revenue by gaining valuable insights from warranty, claims, quality, contracts, IoT, and engineering.
Service Parts
Management
Streamline business operations with a single source of service data to accurately manage the planning, forecasting, pricing, returns, repair, recalls, and refurbishment of service parts.
Field Service
Management
Empower field service data teams with actionable insights and 360-degree knowledge of their customers, machines, and field technicians for an elevated service experience.
Service Contracts
Leverage Tavant’s service contracts solution that improves the product value with easy contract management, customizable invoices, and intelligent claims submission.
Supplier Recovery
Automate the management of supplier contracts, recovery from suppliers, and make informed decisions with Tavant’s supplier recovery solutions.
Recalls
Empower administrators to effortlessly create and publish recall notices, incorporating automated notification reminders, to effectively boost recall completion rates.
Audits
Conduct seamless audits with AI/ML-based dealer and claim scoring, facilitating efficient audit planning and execution, while enabling easy access to past audits and actionable findings.
Quality Management
Ensure superior quality management by leveraging an AI/ML-enabled system that proactively detects field failures, enabling timely detection of quality issues and quicker lead-time for service campaign rollouts.
Warranty Management
Streamline after sales processes, increase profitability, and enhance customer satisfaction with Tavant’s next generation warranty management software.
Customer Service
Enhance customer service by improving customer experience and product experience, utilizing analytical insights for swift issue resolution, seamless integration with warranty management, business rules automation, and precise coverage information.
Find out how to drive precision and quality in after-market service with AI/ML and analytics
Benefits
Agile, flexible,
and scalable
Pay only for modules required, add or remove users as needed and get support on-demand.
User-friendly
modules
Enable great user experiences with configurable rules and workflows a and a responsive UI.
IoT-enabled and
mobile-ready
Our AI-first approach to service excellence ensures seamless connectivity across devices.
Advanced
analytics
Leverage out-of-the-box reports, dashboards, and advanced analytics algorithms that help you optimize your warranty and claim processing.
Actionable
insights
Prebuilt actionable insights and continuous intelligence features that are timely, relevant, and tailored to your service processes.
Agile, flexible, and scalable
Pay only for modules required, add or remove users as needed and get support on-demand
User-friendly modules
Enable great user experiences with configurable rules and workflows and a responsive UI
IoT-enabled and mobile-ready
Our AI-first approach to service excellence ensures seamless connectivity across devices
Advanced analytics
Leverage out-of-the-box reports, dashboards, and advanced analytics algorithms that help you optimize your warranty and claim processing
Actionable insights
Prebuilt actionable insights and continuous intelligence features that are timely, relevant, and tailored to your service processes
